Title: Scrum Master
Location: Remote, but if local to a hub would always be a plus who could go in for meetings
Duration: Contract
The scrum master is responsible for the overall direction, coordination, implementation, execution, control, and completion of ServiceNow projects and ensuring consistency with company strategy, commitments, and goals. The scrum master is responsible for managing and delivering IT and business solutions using Safe Agile framework best practices.
Duties & Responsibilities
Monitor Scrum process and meetings to increase team efficiency, advocate for self-organization and encourage problem-solving
Facilitate and organize Scrum ceremonies
Assemble and coordinate project staff
Plan and schedule project timelines
Track project deliverables using appropriate tools
Conduct accurate capacity planning
Guide, coach, and motivate the team, leading by example, to increase productivity
Oversee and manage scope, timeline, quality, goals, and deliverables that support business goals
Create a team environment that is open, non-judgmental, and trustworthy, while emphasizing problem-solving
Protect the scrum team from outside interference during a sprint
Remove impediments or guide the team on how to remove impediments
Assess team maturity and coach the team to higher levels of maturity at a sustainable pace
Report on team progress each sprint through defined metrics
Communicate effectively within the scrum team and to business stakeholders, improve transparency
Partner with the product owner, business analysts, and business stakeholders to ensure the scrum team focus is on the highest business value
Assist product owner, business analysts, and other team members in refining backlog and ensuring a steady stream of work is available for the team
Act as liaison between clients and delivery teams, making sure that projects are successful and that teams are enabled to deliver with excellence
Participate in project estimation sessions with the technical and business stakeholders
May perform traditional project management on non-scrum projects
Executing backlog grooming and PI planning readiness and ceremonies
MUST HAVE:
Scrum master - CSM Certified
Agile
Servicenow - CMDB and SAM/HAM experience
Requirements & Skills
ServiceNow product knowledge in CMDB/APM and SAM/HAM required
Bachelor's degree in Information Systems or Business (or equivalent work experience)
Servant leadership
Qualification in IT project management or equivalent
Knowledge of both theoretical and practical aspects of IT project management
Proven experience in people management
Proven experience in strategic planning
Proven experience in risk management
Proven experience in change management
Strong leadership skills - Ability to lead a project team and manage high performing resources
Ability to work with teams that are not co-located
Ability to build relationships at all levels within the organization
Fluency with agile tools, especially Rally
Skills in business supporting applications: Excel, Word, Power-Point, Visio
3+ years managing either infrastructure or software development projects, preferably using an agile methodology
Proven track record of managing and delivering high profile internal and external projects
Agile certification such as CSM, PSM I, SAFe 4.0 Scrum Master (preferred), PMI - ACP
Experience working with a software development team that is diligently applying Scrum principles, practices, and theory
Understanding of SDLC and software development processes
Knowledge of patterns and practices for facilitation of scrum teams
Critical thinking and problem solving
Planning and organizing
Personal Qualities
Decision-making
Communication
Influencing and leading
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