Sr Network Administrator

MITER Brands also known as Milgard, MI Windows & Doors and PGT Innovations, is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. We are currently looking for a Sr Network Administrator. In this role, you will ensure the stability, integrity, and efficient operation of the in-house Network WAN, LAN, WLAN, VPN and Network Security systems that support core organizational functions. This includes designing, installing, configuring, administering, and fine-tuning Network components across the organization in a timely and efficient manner. The Network Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

Pay Range: 92k - 116k, depending on experience

DUTIES AND RESPONSIBILITIES

• Troubleshoot and resolve hardware and software problems found in Routers, Switches, Wireless Controllers, Access Points, Firewalls, Email and web filters, and other related network devices
• Design, configure, deploy and maintain interior and perimeter security monitoring devices such as Wireless Authentication, Intrusion Detection, Antivirus Applications, Email filtering and Internet Security
• Co-lead, coordinate, and participate in key process improvements for all Networks throughout the organization
• Coordinate with systems administrator, business application, and database administration functions to ensure availability, reliability, and scalability of the network to meet company objectives
• Ensure that Network devices comply with established policies, security standards, licensing agreements, and configuration guidelines
• Monitor and test system performance; provide statistics and reports
• Conduct research on Network-related hardware and software in support of procurement and system development efforts
• Review and deploy new firmware, signatures, IOS versions and vendor-supplied patches/ updates according to best practices
• Ensure that any new network hardware integration into company networks meet functional requirements, system compliance, and interface specifications
• Use helpdesk software to track information, status, and resolution for all requests, projects and tasks.
• Provide guidance to junior members of the IT team
• Take an active role in cross-departmental projects when needed or tasked
• Ability to conduct and facilitate training sessions, presentations, and meetings for a project when needed or tasked
• Build, develop, and grow any business relationships both inside and outside of the company for vital success of any project
• Develop best practices and tools for project execution

• Hands on Cisco Layer 2 and Layer 3 experience
• University degree or college diploma in Information Technology and Three years direct work experience in the Information Technology field.
• OR
• Technical diploma / certificate in Information Technology and Five years direct work experience in the Information Technology field.
• Strong familiarity with Network Devices, such as Routers, Switches, Access Points, Firewalls and other related network devices.
• Strong understanding of network subnets, VLANS, routing, topology and design
• Solid working knowledge of current Internet technologies including VPN, web filtering tools, and cloud-based solutions
• Basic understanding, troubleshooting and deployment capabilities of end-user hardware and software.
• Operating systems experience with Windows 7/8/10/11, Server 2012/2012 R2/2016/2019
• Solid working knowledge of various software programs including Microsoft products, such as 365, Office Suite, SharePoint, and Active Directory
• Technically competent with various software programs to perform daily tasks pertaining to network administration.
• Experience working both independently and in a team-oriented, collaborative environment is essential
• Ability to prioritize tasks and conform to shifting priorities, demands, and timelines
• Ability to research, learn, understand, and apply innovative technologies
• Ability to communicate and elicit cooperation of team members and contractors who come from a broad spectrum of disciplines
• Strong written and oral communication skills
• Strong customer service and interpersonal skills
• Overtime may be required to meet project deadlines
• Ability to obtain an Aerial Work Platform (High lift or Scissors lift) certificate for troubleshooting and deploying production facility related network equipment
• Periodic walking on concrete and production facility environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
• Physically able to lift up to 40lbs
• Some travel will be required for the purpose of meeting with vendors and off-site project deployment including air travel
• On-call for after-hours support via cell phone

• CCNA (Cisco Certified Network Associate)
• Five years relevant Support Desk experience, with at least two years in a supervision role
• Minimum five years of direct Customer Service experience
• A strong understanding of ITIL implementation and processes
• Experience with purchasing and managing IT assets, hardware and software
• Experience with IT Support Desk applications such as Remedy, ManageEngine or Service-Now
• Extensive technical knowledge of the techniques and procedures of software, hardware and network support for multiple users
• Must understand installation, configuration and troubleshooting processes for software, hardware, and accessory/peripheral equipment
• Experience with mobile technology such as Tablets, Smart phones, iPads, iPhones, etc.
• Experience with phone systems such as Avaya and Cisco etc.
• Requires extensive analytical skills to assess problems or unusual situations and develop solutions

• Medical plans with an HSA option
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and eight paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Tuition Reimbursement
• Yearly Wellness Clinic