Employee Relations Manager

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.

We are looking for your talent, join our team and start your journey today!

Employee Relations ManagerJob Summary:


The Employee Relations Manager plays a pivotal role in executing the employee relations strategy, working closely with the Director to ensure alignment across all key accountabilities, including case management, performance improvement, policy application, and labor relations. Overseeing a team of Advisors across the US and Mexico/LATAM, the Manager ensures effective and consistent delivery of employee relations processes. Focused on day-to-day operations, this role also works on strategic projects and occasionally takes on high-level or high-risk cases.

Responsibilities:

• Support the Director in driving the team's key accountabilities, including performance improvement, policy management, and leveraging data analysis & reporting to provide actionable insights.
• Lead and mentor a team of Employee Relations Advisors, ensuring consistency in case management and effective execution of processes across regions.
• Oversee the intake process managed by the Advisors, ensuring cases are escalated appropriately and assigned to Senior Advisors as needed.
• Provide day-to-day direction to Senior Advisors, ensuring balanced caseloads and supporting the resolution of complex investigations.
• Handle escalated and high-risk employee relations cases, providing guidance to ensure fair and timely resolutions.
• Lead projects focused on Employee Relations process and service improvements, and implement best practices to enhance the effectiveness of the team.
• Collaborate with HR and legal teams on footprint changes (start-up sites and site closures) and RIFs, ensuring both regulatory compliance and exceptional support to impacted employees.
• Track and monitor KPI performance, ensuring alignment with organizational goals and recommending improvements to minimize risk.
• Evaluate and improve ER processes, exploring opportunities for process optimization and automation to streamline workflows and enhance team efficiency.
• Deliver coaching and education to leaders on effective employee relations practices, including performance improvement and consistent application of HR policies.
• Support labor relations activities, including advising on contract interpretation and union negotiations.
• Execute the Employee Relations annual governance cycle and communication plan, ensuring timely stakeholder reporting and leading the planning and implementation of quarterly ER campaigns on relevant topics to enhance leadership practices.

Requirements:

• Education:
  Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.
• Experience:
  7+ years of experience in employee relations or HR, with at least 3 years in a management or supervisory role.
• Skills:
  Strong leadership/delegation skills, problem-solving and conflict resolution skills, team leadership, and experience handling escalated cases and performance improvement processes.
• Other:
  Knowledge of regional labor laws, experience with metrics and reporting (e.g., KPIs), and excellent communication and interpersonal skills.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose:
Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.

No calls or agency requests please.