Customer Service Clerk
JOB ID: 135950BR
Bethlehem, Northampton, Pennsylvania, United States
Employee - Permanent
Role: Customer Services Assistant
Purpose of role: To ensure all duties and responsibilities are carried out competently to assist with business and site requirements
Reports to: Customer Services Supervisor
Location: USA Bethlehem
Key Responsibilities:
To support the Customer Services administration function effectively and efficiently in accordance with established company policies and internal control procedures
Understand and comply with all relevant company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice
Provide a high level of service that contributes to the overall business and site performance
Use all relevant reporting trackers to capture information to report
Resolve store queries in a professional and timely manner
Assist with any ad-hoc requests within the organisation
To maintain a good working relationship with the stores and operation
To input and maintain all Customer Services information in a timely manner to meet deadlines
Encourage a safety culture whereby each colleague operates with safety as the primary concern
To ensure all relevant company environmental policies and procedures are adhered to.
To ensure the efficient and effective achievement of all personal targets and key performance indicators
Escalate any customer queries that cannot be resolved in a timely manner to the Customer Services Manager
Produce timely and accurate management information reports regarding the performance of stores and store surveys by using relevant trackers / logs
Ensure a good standard of housekeeping through observance of relevant Company policies and ensure that work areas are secure and locked when unoccupied
Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company
Additional Responsibilities:
To support the Customer Services Manager where required with cover for responsibilities such as Customer Services weekly Reporting, attending daily / weekly team meetings.
Assist with producing Customer Services period packs for reviews
Essential knowledge, skills and experience:
Ability to communicate with others both verbally and written
Ability to work under pressure
Able to work in a team and on own initiative
Good decision maker
Ability to problem solve
Knowledge of a fast moving retail warehouse
Experience of utilising and interrogating financial systems
Experience of working in a financial/administrative role
Experience of using Microsoft office programmes such as Excel, Word, and PowerPoint etc
Personal Attributes:
Openness to change
Good listener , takes direction well
Act in a professional manner
Energetic and enthusiastic
Driven to develop themselves
Be able to engage with people around them
Self-motivating
Flexible and adaptable
Target driven
Excellent timekeeping
Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email *** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
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