• Share :

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

Role Purpose:

Senior Technical Support Engineer, working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers.

HOW YOU'LL HELP US CONNECT THE WORLD

  • Be the first technical point of contact for the customer
  • Should posses the ability to manage critical (p1) cases soon after the training in Ruckus Products
  • Demonstrate the ability to work with Escalation team and/or engineering teams to manage escalated cases
  • Work closely with SE teams internally on larger networks and more complex issues
  • Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience
  • Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills
  • Identify and reproduce customer technical problems in a test/lab environment
  • Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution
  • Ensure proper case documentation and closure
  • Generate clear and concise documentation in the form of case notes, technical tips and white papers
  • Contribute to the knowledge base by creating KB articles
  • Notify and discuss with Staff or Principal Engineers on calls and emails that require assistance.
  • Timely handoff (escalation) of cases that require advanced technical investigation by the LTE Team
  • Suggest improvements on product quality / features and be proactive in development of product
  • Manage customer expectation and make sure customer is receiving highest quality of service
  • Document customer issues for future reference and build knowledge base of the solutions given to the customer
  • Actively participate in trainings and improve product and process knowledge
  • Understand the SLA's and work/align style of working towards meeting them

  • KRAs include:
    • CSAT
    • Active Backlog
    • Aged Backlog
    • Time to Resolve and Time to Close

Read the full job description and apply online on the recuiter's web-site

Find Jobs Hiring Now Near You!

Get Jobilize Mobile App

Get Jobilize Job Search Mobile App Now

Receive real-time job alerts and never miss the right job again

Get it on Google Play Download on the App Store
Senior Retail Support Representative- German Speaking

BP Energy


Entity: • Finance Job Family Group: • Business Support Group • We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of...


Generative AI Engineer - 100% Remote

Radian Group


See yourself at Radian? We see you here too. • At Radian, we see you. For the person you are and the potential you hold. That's why we've embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen,...


Obchodník pro technologie budov - servis

Johnson Controls

  • US - Plzen

  • November 5, 2024


Pro naši divizi Building Solutions hledáme nadšeného obchodníka nebo obchodnici pro prodej retrofitových zakázek a servisních smluv pro řídicí systémy budov a chlazení našim zákazníkům (kancelářské budovy, obchodní centra, hotely, školy, výrobní haly atd…) v rámci celé České republiky. Čeká Vás...


Senior Frontend Engineer

BP Energy


Job Family Group: • IT&S Group • Physical Trading Ops Business is at the heart of the BP Trading activities. The application eco-system helps the Business users to Plan and Schedule of physical movements of Oil and products. The applications include various bespoke solutions supporting other systems...


Travel Nurse RN - ICU - Intensive Care Unit 2,208 per week

Access Healthcare

  • US - Dededo

  • November 6, 2024


Access Healthcare is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Dededo, Guam. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: 12/30/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel...


Senior Software Engineer Java

BP Energy


Job Family Group: • IT&S Group • Physical Trading Ops Business is at the heart of the BP Trading activities. The application eco-system helps the Business users to Plan and Schedule of physical movements of Oil and products. The applications include various bespoke solutions supporting other systems...


Travel Ultrasound Technologist 2,716 per week

Access Healthcare

  • US - Dededo

  • October 31, 2024


Access Healthcare is seeking a travel Ultrasound Technologist for a travel job in Dededo, Guam. & Requirements • Specialty: Ultrasound Technologist • Discipline: Allied Health Professional • Start Date: 12/02/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment Type: Travel...


Travel Speech Language Pathologist 3,008 per week

Access Healthcare

  • US - Dededo

  • November 6, 2024


Access Healthcare is seeking a travel Speech Language Pathologist for a travel job in Dededo, Guam. & Requirements • Specialty: Speech Language Pathologist • Discipline: Therapy • Start Date: 12/03/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Access...


Obchodník pro systémy automatizace budov

Johnson Controls

  • US - Praha

  • October 30, 2024


Hledáme zkušeného obchodníka s technickým přehledem a kontakty na stavebním trhu. Většinu našich řešení také realizujeme, práce na přípravě vhodného řešení pro klienta tak obnáší i spolupráci s celou řadou odborných profesí v naší společnosti. Cílovou skupinou zákazníků jsou stavební společnosti,...


Rep I - Global Hub CO

World Courier de Colombia S A


Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative...


Industriel Kuldetekniker/Servicetekniker - Ålesund

Johnson Controls


Trives du å jobbe ute hos kunder? Er du kuldeteknikker og har erfaring med ammoniakk og CO2 anlegg? Ønsker du å jobbe i et lærende og hyggelig miljø, med varierende og spennende oppgaver? Da er dette noe for deg! Vi vokser hos Johnson Controls og har en økende oppdragsmengde innenfor industrielle...


Staff Enterprise Technology Engineer

BP Energy


Job Family Group: • IT&S Group • We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that...


Senior Export Team Leader - Fixed-term

BP Energy


Entity: • Finance Job Family Group: • Business Support Group • We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of...


Generative AI Engineer - 100% Remote

Radian Group


See yourself at Radian? We see you here too. • At Radian, we see you. For the person you are and the potential you hold. That's why we've embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen,...


Fullstack Software Engineer

BP Energy


Job Family Group: • IT&S Group • This role reports to a Technical Lead in London and will provide the development and support capability whilst being co-located with Traders, Schedulers/Operators, Exposure Analysts, Commodity Risk Analysts and Finance. T&S is looking to derive competitive advantage...


Rep II - Global Hub CO

World Courier de Colombia S A


Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative...


Senior Sales Engineer, HVAC

Johnson Controls


Who we are: Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams...


Staff Software Engineer

BP Energy


Job Family Group: • IT&S Group • Biosphere is the keystone project in BP Supply, Trading and Shipping org. Biosphere enables the management of BioFuels related data for trading, compliance and regulatory reporting, ensuring accurate tracking, seamless integration, and data transparency to meet...


Tax Compliance SME- Fixed term

BP Energy


Entity: Finance Job Family Group: Tax Group We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex...


Számvitel, Jelentés és Ellenőrzés Szakértő

BP Energy


Entity: Finance Job Family Group: Finance Group We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex...


Travel Nurse RN - Med Surg / Telemetry 2,147 per week

Mindlance Health

  • US - Tucson

  • November 6, 2024


Mindlance Health is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Tucson, Arizon. & Requirements • Specialty: Med Surg / Telemetry • Discipline: RN • Start Date: 11/18/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel...


Accounting, Reporting&Control Senior Analyst acting as external service provider

BP Energy


Entity: Finance Job Family Group: Finance Group We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex...


International Mobility Operations Team Lead

BP Energy


Entity: Finance Job Family Group: HR Group We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex...


NPI Coordinator

Johnson Controls


Co bude cílem Vaší pozice V této roli budete zodpovědní za koordinaci zavádění nových výrobků a výrobních procesů do výroby našich špičkových produktů zabezpečovacích systémů budov Jaká bude Vaše náplň práce • Zodpovědnost za správné nastavení PDM (Product Data Management) systémů a za jejich řízení...


Site Reliability Engineer Manufacturing IT Operations

Procter and Gamble

  • US - Taguig

  • September 22, 2024


Job Location Taguig City Overview of the job As a Site Reliability Engineer (SRE) in the Manufacturing IT Operations - Incident Response Team, you will be responsible for leading incident response efforts, ensuring swift and effective resolution of critical system issues. • You will also play a...


Senior Software Engineer C NET

BP Energy


Job Family Group: • IT&S Group • Physical Trading Ops Business is at the heart of the BP Trading activities. The application eco-system helps the Business users to Plan and Schedule of physical movements of Oil and products. The applications include various bespoke solutions supporting other systems...


Order-To-Cash Finance Associate Japanese

Procter and Gamble

  • US - Manila

  • October 16, 2024


Job Location MANILA NET PARK OFFICE We are seeking a diligent and proactive OSS Business Operations Analyst with foreign language capabilities to join our diverse team. This role will play a crucial part in facilitating business transactions within the end-to-end Order to Cash (O2C) process,...