Oncology Patient Experience Representative: 30 hours/week

Schedule:

30 hours/week M-F 4pm-10:00pm

This Patient Experience Representative is 100% in office in our Oncology unit and will be responsible for:

Patient Encounter Management:

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting the patient encounter

Check In / Check Out:

Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisor
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling

Administrative:

Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Admin Support for Admissions, Discharges, and Transfers
Reconciliation of Patient Charts during admissions and discharges
Updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.

To qualify, you must have:

A high school level of education, Bachelor's Degree preferred
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.