HarleyDavidson Motorcycle Sales

Myers Duren Harley Davidson of Tulsa Inc
US - Oklahoma - Tulsa
November 16, 2024

JOB SUMMARY

Responsible for maximizing profitability of new and used vehicles through prospect sourcing and building positive customer relationships which model the highest level of responsiveness and provide a quality customer experience at every point of sales contact.

GENERAL EXPECTATIONS

Devoted to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.

JOB-SPECIFIC EXPECTATIONS

Coordinate with the Sales Manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.
Fully utilize CRM system to capture and maintain in a timely, complete and organized manner electronic information relevant to prospects, sales, and customers.
Introduce customers to parts, service, F&I, and general merchandise departments.
Utilize floor time effectively in meeting the customer's needs and soliciting sales.
Make sure that customers are aware of the features and benefits on all products.
Consistently use established procedures to complete all paperwork correctly and on time.
Actively develop prospects.
Demonstrate to each customer the advantages of products over competing brands.
With all new and used vehicles sales, effectively cross sell accessories, additional parts, F&I products, service contracts, warranties, etc.
Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
Verify that customers are qualified for their wants, needs, and ability to buy.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Ensure that customers receive consistent treatment by always following the documented procedures.
Conduct telephone transactions courteously and promptly.
Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.
Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.
Consistently contact customers by means of CRM system, mailing lists and personal follow up to promote additional sales and customer satisfaction.
Perform pre-delivery inspection before delivery to customer.
Attend pertinent training and stay current with with sales department concerns and sales techniques.

QUALIFICATIONS & JOB REQUIREMENTS

Excellent communication skills and interpersonal abilities.
Be an outgoing, energetic people person.
Must have the ability to get along with a broad customer base.
Extensive familiarity with sales and closing techniques.
Familiarity with Harley-Davidson products.
Proficiency with basic computer operation.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Ability to meet company's production and quality standards.
Must possess valid driver's license.

PHYSICAL REQUIREMENTS

Must be capable of standing or walking for long periods of time.
Must be able to operate office equipment including telephone, copier, fax machine, calculator, etc.
Noise level in the work environment may be loud.
Must have the ability to routinely balance and push motor vehicles of up to 950 lbs.

WORKING CONDITIONS

Must be able to work indoors in air-conditioned areas as well as outside in the weather and elements.
Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in motor vehicle service department.
Occasionally exposed to exhaust fumes or other airborne particles.

Read the full job description and apply online on the recuiter's web-site

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