HR SERVICES SPECIALIST TIER 1

Avis Budget Group
US - Oklahoma - Shawnee
November 1, 2024
HR

The T1 HR Employee Support Representative is responsible for administration of HR related queries and execution of HR transactions. Supporting an effective employee experience within agreed service level.

The team receives activity through case management, system notifications, phone calls and chat service as the first point of help for HR queries, across multiple countries.

What you'll do:

Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes.
Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.
Probes cases to determine root cause of the issue or question in order to provide accurate answers.
Identifies and researches incoming queries from employees.
Ensures that documentation and employee requests meet the policy for each process.
Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
Works independently on most routine tasks.
Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
Responsible for maintaining all compliance requirements of dedicated HR shared service processes.
Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.
Performs duties according to service level agreements.

What we're looking for:

Minimum high school degree
At least one year experience in customer services and/ or human resources area
Excellent oral and written communication skills to answer employees queries effectively
Excellent problem solving skills and strong customer service skills
Strong organizational skills for tracking and documenting
Attention to detail
Ability to work both independently and in teams
Proficient in Microsoft Office applications

Extra Points for this:

Additional language Spanish
Workday or other HRIS experience
Experience in an HR Service Center / Contact Center Operation
HR Certification

Perks youll get:

Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
Community involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The fine print:

Avis Budget Group is an equal opportunity employer M/F/Veterans/Disabled.

This role requires the ability to lift up to 15 pounds and enter and exit vehicles. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

TulsaOklahomaUnited States of America

Read the full job description and apply online on the recuiter's web-site

HR SERVICES SPECIALIST TIER 1

HR SERVICES SPECIALIST TIER 1

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