Sales Support Agent

FASTENER DISTRIBUTION HOLDINGS LLC
US - Oklahoma - Oklahoma City
January 10, 2025

FDH Aero is a trusted global supply chain partner for aerospace and defense companies. With more than 55 years of experience, it specializes in c-class components that include hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers. At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words "We are" and include: service-first, respectful, amplifiers, open-minded and accountable.

FDH Aero is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero has locations in 14 countries across the globe, with more than 1,200 best-in-industry employees and over 650,000 square feet of inventory space.

For more information, please visit the FDH Aero website.

The Sales Assistant position will be tasked to rapidly learn an adequate understanding of FDH products, sales policies, internal procedures, and incorporating this knowledge into various administrative tasks, including but not limited to data entry, organization and file maintenance, data research, sales report preparation, as well as customer and vendor communications, performed in support company objectives.

Responsibilities:

Enter in Sales Orders into company computer system with focus on accuracy
Follow up on payments, credit holds where needed and manage excel based reports
Enter customer and/or vendor pricing into various databases
Assists and maintains relationships with customers (internal/external) and vendors as required
Research and provide a variety of verbal and written information up through the organization as required
Respond promptly to customer requests and follow-up to ensure completion
Communicate with other departments to resolve basic sales administration issues and ensure customer satisfaction
Maintain and update files and perform daily filing tasks
Create, develop, and maintain customer open order reports
Direct Buy requisitions and work with Purchasing to ensure purchase orders are placed and received to support customer orders
Perform other duties as required.

Qualifications:

Previous administrative work experience in a professional office environment
High school diploma required
Established ability to perform data entry with accuracy and efficiency
Demonstrated ability to work well, in a support role, with multi levels of personnel
Good verbal and written communication skills, with daily interaction with internal and/or external customers
Strong Word/Excel/PPT software skills
Knowledge of aviation/aerospace industry a plus
Ability to be detailed oriented and perform basic research, if required
Ability to multitask and competently complete assignments as required within allotted time frames
Ability to self-start and self-manage
Good problem solving skills
Good time management skills
Ability to prioritize tasks

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Read the full job description and apply online on the recuiter's web-site

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