Account Manager - Personal Lines

Comma Insurance
US - Oklahoma - Oklahoma City
January 29, 2025
Insurance

Position Description: The Account Manager position is responsible for delivering a prompt, accurate and positive client experience while effectively advocating for client needs. Successful candidates for this position will support and service a wide range of personal lines accounts such as homeowners, umbrella, life, and auto insurance.

Position Responsibilities: Interact with clients and colleagues in a proactive, friendly, and professional manner.

Equip clients decisions regarding changing coverage needs and additional available coverage options throughout client lifecycle.

Field underwrite, countersign, and respond to underwriter follow-ups on all cross-sold and re-written policies.

Assist clients with payment issues and changes as needed.

Process all endorsement requests and maintain policies in compliance with Commas minimum coverage standards.

Retain proper records of all transactions and maintain up-to-date client-specific notes, stored appropriately in Commas system.

Knowledge, Skills, and Abilities: Knowledge and Education Requirements - At least a high school diploma (or equivalent)

Previous sales or customer service experience (does not have to be within the insurance industry)

Must possess and maintain a valid P&C, and Life Insurance License

Skills and Abilities - Proficient technology skills to navigate a variety of internal platforms and more than a dozen external carrier platforms
Strong written and verbal communication skills required establish trust among clients
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Interacts effectively with producers and other colleagues to deliver a seamless, professional client experience.

Higher-than-average detail orientation to ensure clients receive accurate and effective insurance solutions

Empathetic, active listening skills with the ability to ask appropriate, effective follow up questions

Understand and be able to explain various types of personal insurance coverage to consumers with little knowledge of how insurance works

Consistently deliver a client-focused experience using multiple channels such as phone, video, email, and SMS

Ability to prioritize various tasks effectively and own a task or procedure from start to finish

What We Offer: Comprehensive onboarding and training

Competitive Benefits package including medical, dental, vision Hourly Pay plus Commission and bonuses 401K retirement plan with company match
Career development and advancement opportunities within a growing company Paid Time Off ( Vacation, sick, personal days) Monday- Friday Schedules Hybrid (weekly Work from home days)

Additional Information: You Should Apply If:

You are looking for a new career path which allows you to contribute in a world-class team environment
You enjoy speaking with people and helping them address their insurance needs
You want to work for a growing company that promotes flexibility and work-life balance
You operate with a high degree of personal initiative, and thrive on your ability to resolve challenges
You are able to adapt your work tactics toward proven business processes

Job Advertisement: Comma Insurance was established in 2014 to serve customers with integrity, compassion, and excellence; delivering quality service for our clients, partners, and colleagues. We refuse to be the big-box insurance company, and our clients love us because we take real, tangible steps to put them first.
If you are looking to challenge yourself, collaborate with an amazing team, and enjoy helping clients. Apply today and join our winning team!

Compensation details: 40000-55000 Yearly Salary

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Read the full job description and apply online on the recuiter's web-site

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