Director of Operations

InterDent Service Corporation
US - Oklahoma - Edmond
January 12, 2025

Company Overview:

InterDent Service Corporation provides comprehensive dental support and administrative services to over 175 dental practices, employing more than 400 dentists across eight states. These practices, including the Gentle Dental® and Blue Oak Dental® brands, offer high-quality, patient-centered dental care. Additionally, InterDent operates Capitol Dental Care (CDC), a capitated, value-based care program in Oregon. CDC partners with coordinated care organizations to deliver dental services under the Oregon Health Plan, focusing on preventive care and improving both oral and systemic health for children and low-income patients since 1994.

Our Vision:

To provide exceptional, lifelong, integrated oral healthcare services.

Our Mission:

To enhance the quality of our patients' lives by delivering accessible oral healthcare, essential to overall health and well-being.

Our Values:

Commitment to Patient Care:
Dedicated to delivering high-quality care while building trust and respect through education and communication.
Operational & Clinical Excellence:
Continuously evolving tools and processes to advance a culture of empowerment and engagement.
Personal Accountability:
Adheres to the highest ethical and professional standards, enhancing the company's reputation and brand.
Building Relationships:
Fosters collaboration and takes ownership in establishing productive relationships to prioritize organizational goals.
Creativity & Judgment:
Innovates while exercising sound judgment and adaptability to improve effectiveness and overcome challenges.

As a Director of Operations, you will contribute to the company's success by effectively directing all business within the Oklahoma market with offices primarily in the Oklahoma City Metro area including Edmonds and Moore as well as an office in Kansas.

This includes employee development, growth and profit objectives, customer service, hiring, coaching and proper control of all payroll, facility and operating expenses.

As the head of your region, you'll motivate, mentor, and guide your team of Practice Managers and create a welcoming environment through service and care. Exemplary planning, organization and communication skills are key and dental industry experience is highly preferred. This position is field based and requires frequent travel to the offices in the surrounding areas of Oklahoma City.

Summary of Key Responsibilities

Operational Leadership & Performance:
- Drive the operational, financial, and clinical performance of all dental offices within the region.
- Oversee day-to-day operations to ensure offices meet or exceed performance goals, including patient volume, revenue, profitability, and patient satisfaction.
- Analyze and interpret data from key performance indicators (KPIs) and implement strategies to improve results.
- Collaborate with the executive team to align regional goals with the broader organizational vision and strategic initiatives.
Team Development & Leadership:
- Lead, mentor, and develop a team of regional directors and office leaders, promoting a culture of accountability, collaboration, and continuous improvement.
- Provide continuous coaching and professional development opportunities to ensure high employee engagement and retention.
- Foster an environment that encourages transparent communication, teamwork, and alignment with company values.
Patient Care & Clinical Excellence:
- Partner with clinical teams to ensure high standards of patient care, quality, and compliance are consistently met

Job Requirements

Bachelor's degree
At least five years of experience managing multiple practice/site locations (7+) preferably in the Dental Industry
Proven track record of year over year growth
Proven track record of measurable, successful customer service initiatives
Ability to forecast and analyze business trends to maximize territory performance and profitability
Ability to create and maintain a budget
Travel within territory required (4 to 5 days in the field).

Benefits Include:
Medical, Dental, Vision, 401k w/ match, Deferred Compensation plan, PTO, Paid Holidays, mileage reimbursements

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