Claims - Outside Adjuster Property - OK

The Hanover Insurance Group
US - Oklahoma - Edmond
November 17, 2024

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Claims department is currently seeking an Outside Property Adjuster for our Oklahoma City and Tulsa, OK jurisdictions. Come join our growing team. This is a Full-Time/Exempt role.

POSITION OVERVIEW:

Outside property adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters. Outside property adjusters may use a company claims office location as their base of operations, or they may work out of their homes.

IN THIS ROLE, YOU WILL:

Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits
Must have valid driver's license
Handle personal property claims requiring outside field investigations and/or inspections
May use a company claims office location as their base operations, or they may work out of their homes
Handle business interruption (BI) features in conjunction with BI specialists
Work within specific limits and authority on assignments of moderate technical complexity
Possess functional knowledge and skills reflective of fully competent practitioner
Identify possibly suspicious claims
Investigate, analyze, evaluate and negotiate personal claims of minimal to moderate complexity
May handle low complexity commercial claims
May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service
Implement and coordinate the most effective management techniques to mitigate loss and expense payments
Settlement and reserving authority levels are moderate
Required to have and maintain sufficient home-based internet connection

WHAT YOU NEED TO APPLY:

Dedicated to meeting the expectations and requirements of internal and external customers
Makes decisions in an informed, confident and timely manner
Maintains constructive working relationships despite differing perspectives
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups
Demonstrates ability to win concessions without damaging relationships
Demonstrates strong written and verbal communication skills
Promotes and facilitates free and open communication
Understanding of applicable statutes, regulations and case law
Think critically and anticipate, recognize, identify and develop solutions to problems in a timely manner
Easily adapt to new or different changing situations, requirements or priorities
Cultivate an environment of teamwork and collaboration
Operate with latitude for un-reviewed action or decision
Computer experience (MS Office, excel, word, etc)
Proficient using Claims systems (i.e. CSS, PMS, etc.)
Ability to use a personal computer and other standard office equipment
Ability to travel as necessary
Ability to sit and/or stand for extended periods
Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
Ability to use a ladder safely to get onto and off of roofs, and maintain balance while inspecting roofs
Ability to perform field work in adverse weather

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

Medical, dental, vision, life, and disability insurance
401K with a company match
Tuition reimbursement
PTO
Company paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)
for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: *** and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here

Other details

Pay Type Salary

Read the full job description and apply online on the recuiter's web-site

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