Assistant General Manager

Crunch Fitness
US - Oklahoma - Broken Arrow
November 6, 2024

ASSISTANT GENERAL MANAGERFitness OperationsFull Time, SalaryJob Family: Club Staff

Location: 3701 S. Elm Place, Broken Arrow, Ok 74011

Reports to: Managing Partner

Looking for an assistant general manager who will be a key member of our leadership team and responsible for assisting the managing partner with daily club operations including sales success, member satisfaction and facility cleanliness at Crunch Fitness - Undefeated Tribe.

Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is expanding the Crunch Fitness brand across Texas and Oklahoma over the next two years and will be inviting over 500 individuals to join their team to help their community experience fitness, wellness, relaxation, and recovery.

From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It's vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.
Position Overview

The assistant general manager supports a high-performance, high-care culture that operates with speed and grit in delivering outcomes. They are responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in an "no judgments" environment.
Responsibilities

Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Kid's Crunch Attendants, Cleaning Attendants Personal Training Managers, Group Fitness Managers and Maintenance Technicians to maintain proper staffing levels at all times
Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards
Lead by example by delivering personal and team performance targets
Manage team member performance standards, with on-going development, training, and coaching
Impact member retention by doing Whatever It Takes to deliver the "Wow 10-Member Experience"
Assist and support to the General Manager in the areas such as, but not limited to:
- Scheduling and labor management
- Member service resolution with pace and empathy
- Resolving or escalating employee issues or concerns
- Lead generation and outreach efforts to impact new member sales
- New member acquisition and member integration into all services and programs offered
- Team member goal setting, development plans, and regular staff meetings
- Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
- Involvement and supervision in all front desk and Kid's Crunch related activities
Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with
Daily Cleaning Checklist and facility/equipment work order oversight
Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
Ensure consistent compliance with all Crunch policies, procedures, and service standards

Required Skills & Experience

2 years of fitness facility and/or customer service-oriented management experience required
Experience executing objectives quickly and effectively including achieving KPIs required
Experience leading and/or supervising employees preferred
CPR/AED certification required (can be obtained within 30 days of hire)
Understanding of labor control, optional staffing levels and controls overtime
Ability to maintain high standards at the gym
Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
Clear communication skills, demonstrating confidence

Physical Requirements

This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours
Education Requirements

High school diploma or GED required
Bachelor degree in business management or related field preferred

Compensation (Salary)

$35,000 - 45,000 base (depending on experience)
$55,000 potential total annual compensation
Monthly and quarterly bonus opportunities

Benefits

Salaried Flexible PTO
Paid Holidays
Subsidized health insurance coverage (health, dental, vision) for full time positions
Employer Paid Basic Life and AD&D
HSA
Short-term disability
Voluntary Supplemental Life Insurance for employee, child, and spouse
Free gym membership
10 days sabbatical after 5th year of employment
Yearly contest winners have the opportunity to go to tropical destinations! (for select roles)

Travel

Not required

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color,religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.

Read the full job description and apply online on the recuiter's web-site

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