A company is looking for a Help Desk Specialist II - "W-TRS".
Key Responsibilities
Receive, analyze, and resolve trouble tickets via telephone or email
Monitor and manage assigned work queues while meeting SLAs and KPIs
Assist in root cause analysis of trouble tickets and program issues
Required Qualifications
High school diploma or equivalent
2 years of Contact Center/Help Desk or customer service experience
Strong knowledge of Microsoft Office (Excel, Word, and PowerPoint)
Ability to work a flexible, rotating schedule to support 24/7 operations
Ability to work with general supervision
Receive real-time job alerts and never miss the right job again
US - OH - OH - Arcanum
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - South Vienna
January 10, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Pediatric Critical Care TeamSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be...
US - OH - OH - Eldorado
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - Xenia
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - Brookville
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - West Manchester
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - Overpeck
January 10, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Pediatric Critical Care TeamSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be...
US - OH - OH - Piqua
January 10, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Pediatric Critical Care TeamSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be...
US - OH - OH - Farmersville
January 10, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Pediatric Critical Care TeamSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be...
US - OH - OH - Fairborn
January 10, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Pediatric Critical Care TeamSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be...
US - OH - OH - Ludlow Falls
January 10, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Pediatric Critical Care TeamSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be...
US - OH - OH - Sidney
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - Gratis
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - Port William
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - Yellow Springs
January 10, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Pediatric Critical Care TeamSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be...
US - OH - OH - Springfield
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - Piqua
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - Cedarville
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - Donnelsville
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - New Lebanon
January 10, 2025
Facility: • Dayton Children's - South CampusDepartment: • Emergency Department - South CampusSchedule: • Full timeHours: • 36Job Details: • The Registered Nurse provides professional nursing care using the standards of care and the standards of professional performance outlined by the American...
US - OH - OH - Covington
January 10, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Pediatric Critical Care TeamSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be...
US - OH - OH - South Vienna
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - Sidney
January 10, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Pediatric Critical Care TeamSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be...
US - OH - OH - Trenton
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...
US - OH - OH - Yellow Springs
January 10, 2025
Facility: • Dayton Children's - South CampusDepartment: • Emergency Department - South CampusSchedule: • Full timeHours: • 36Job Details: • The Registered Nurse provides professional nursing care using the standards of care and the standards of professional performance outlined by the American...
US - OH - OH - Tremont City
January 10, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Pediatric Critical Care TeamSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be...
US - OH - OH - Fletcher
January 14, 2025
Facility: • Dayton Children's - Main CampusDepartment: • Behavioral HealthSchedule: • Full timeHours: • 36Job Details: • The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to...