Job Title
Clinical Quality Specialist - Clinical Care Services - Full Time - Days
Category
Business Administration and Operations Management
Organizational Unit
ProMedica -> ProMedica Toledo Hospital (TH) -> The Toledo Hospital -> Clinical Care Services (7543)
Location
Toledo, OH 43606 US (Primary)
The Quality Specialist is responsible for implementing and maintaining a vision and plan for providing quality clinical outcomes in collaboration with the leadership teams and other employees. Will participate in quality improvement initiatives impacting core clinical measures and other federally reported quality metrics. Coordinates quality improvement efforts and initiatives in cooperation with federal, state, and insurance requirements. Assists in customer service activities and supervision for system wide quality resource and customer service activities.
ACCOUNTABILITIES
• All duties listed below are essential unless noted otherwise*
1. In collaboration with the Quality Leads, serves as project manager for clinical quality system improvements programs.
2. Performs chart review, data abstraction and trending of clinical outcomes to aid in facilitation of clinical quality improvement strategies throughout the system.
3. Works with the Quality Leads, to establish short- and longer-term operating goals and objectives in accordance with the system's overall strategic plans and clinical programs.
4. Assists in the management of the Customer Service/Excellence committee meetings.
5. Assists in development, recommendations and implementation of clinical system policies and procedures, which are in accordance with system goals and objectives. Enforces system policies and procedures regarding Quality Resources and Customer Experience.
6. Performs other job duties as assigned
Job Requirements
Education: Associates degree in healthcare related field.
Skills: Quality improvement and overall quality concepts. Including, but not limited to, HRSA regulations and expectations, CMS, VBP, Press Ganey, NDNQI, MBSQIP, NSQIP, Vizient and other federal, state, and local reporting registries and agencies. Must have a strong knowledge of nurse and governmental quality indicators. Must be able to understand directions, communicate, and respond to inquiries; requires effective people skills. Must be able to perform primary research including ability to input and retrieve information from the Internet and hospital computer systems, work with Microsoft Word, Work, Outlook, and Excel, manuals, government documents, library, and textbooks, and operate telephone and pager. Must have ability to think in terms of systems and lead systems, to understand the variability of work in planning and problem solving, and to understand and demonstrate quality improvement tools. Must have ability to deal effectively with a changing environment and be open to innovative ideas. Must have ability to understand people and why they behave as they do. Must have excellent human resource relations and oral/written communication skills. Must show ability to lead teams, manage conflict, build consensus, and negotiate effectively. Must have working knowledge of medical staff working practices and the ability to analyze and understand statistical data, benchmarking data, and conceptual information. Must have working knowledge of budgeting, financial forecasting, patient care financing, managed care, capitation, conflict management, interviewing skills, and intervention skills.
Years of Experience: Minimum 2 years' experience in acute hospital nursing and 2 years acute care quality management.
License: Current RN License in Michigan and Ohio
Certification: N/A
PREFERRED QUALIFICATIONS
Education: Bachelor's degree in healthcare related field.
WORKING CONDITIONSPersonal Protective Equipment: May require mask, gown, eye protection, and gloves.
Physical Demands:
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