TECH SUPPORT ANALYST - MONITORING

WorldPay
US - Ohio - Lancaster
October 31, 2024
IT

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments.
With proven technology, we process the largest volume of payments in the world, driving the global economy every day.
When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It's simple:
Think, Act, Win.
We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex.
We're dynamic, every Worldpayer is empowered to make the right decisions for their customers.
And we're determined, always staying open - winning and failing as one.
About the team The Merchant liaison Unit (MLU) is responsible for the monitoring and correction of incoming settlement files for Worldpay's customers.
They ensure that the daily files, which contain our customers lists of transactions, are received and imported correctly so that the customers can be paid the monies for those transactions.
Corrective action is taken where required and effective liaising with the file submitters is a key part of this role.
In addition, the MLU team is responsible for monitoring the smooth operation of the daily schedule of events for 1 of Worldpay's major acquiring platforms and will work closely with technical support teams on that platform as well with our Major Incident Teams for speedy resolution of large issues.
What you'll own Workday:
Wednesday 6 hour shift (afternoon) Thurs, Fri, Sat 12 hour shift (day) Provides technical support activities for a software production processing environment.
Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
Detects, diagnoses and reports related problems.
Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
Creates and maintains complete documentation relative to the support of application software.
Provides consultation to internal users with regard to software capabilities and use.
Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
Acts as project liaison/Services Delivery advocate on projects.
Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
Conducts production support validations/certifications and accepts turnover from development.
Provides standardized operational reporting metrics to business as well as information technology management.
Monitors and maintains product availability, capacity and performance for products based on defined service level.
Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.
What you bring Associate's degree or Bachelor's degree or the equivalent combination of education, training, or work experience.
Workday:
Wednesday 6 hour shift (afternoon) Thurs, Fri, Sat 12 hour shift (day) Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels Previous SQL experience Requires a working knowledge of applications and utilities used by supported products Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problem

Read the full job description and apply online on the recuiter's web-site

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