Overview:
The Field Service Technician for Welding develops a good working relationship with the client to ensure their manufacturing operation's success through our services. The Field Technician focuses on resolving technical issue management, post-sales robot support and install, and ensuring quality service for our products.
At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business. As part of our team, you will push boundaries, take action, and face challenges alongside our customers to innovate experiences that define the changing world of work.
Responsibilities:
What You'll Get to Do:
Perform welding trials onsite at the customer or Ohio office
Attend internal meetings and partner with our Sales Manager to meet with clients and partners to ensure their demand is met.
Ability to quickly learn and develop a solid understanding of all Panasonic welding products and arc welding to ensure full understanding in the field
Provide service such as repair, production support and welding improvement at customers their facility, system integrator or office in OH.
Provide training to customer or integrator about Panasonic welding products including operation, maintenance, and welding.
Complete documentation: project form such as service report, investigation report and internal reporting document in timely manner
Carries out complex technical assignments to install, troubleshoot, modify, and repair our core products and solutions at customer sites, with minimal assistance or supervision.
Effective and efficient troubleshooting, while working in potentially high-pressure circumstances, in achieving 100 percent problem resolution of repair activity with 24 hours of arrival at customer site.
Capability in effective, timely communication with internal departments: Technical Support, PMO, Sales, Product Teams, Spare Parts, Engineering, Order Processing, Accounting
Qualifications:
What You'll Bring:
B.S. Degree in the following areas: Engineering, Welding or similar required
CAD software operation skill would be preferred; Solid works or 3D-inventor
Use of MS Office products to display and convey charts, and root-cause analysis data
Minimum 5+ Years of Experience in manufacturing industry area related to welding industry
Lifting up to 50 pounds, using safe lifting techniques
Key Competencies
Drives change, making suggestions striving for continuous-improvement
Strong written and oral communication skills, with the ability to interface effectively and professionally with customers, team in internally and externally, are required and essential to success in this position, and in Panasonic Connect activities, in general.
Proficient in 3D drawings and execution of modifications in Solid Works or 3D inventor.
Ability to work in manufacturing factory production environments, following safety procedures, standing on concrete for long period of time, ability to kneel and squat to repair machinery.
Solve an issue with flexibility and customer first mindset.
Ability to define colors; green, red, blue, black and yellow. These colors are for identifying electric wiring.
Ability to lift up to 50 pounds, safely using proper lifting techniques, standing for long periods on factory floors, and maneuvering in production environments and confined spaces to execute technical activities.
Other Requirements:
Travel is required 75%
What We Offer:
High Performance Culture
A focus on Diversity, Equity and Inclusion
Teamwork and Collaboration
Rewards and Recognition
Learning & Development Opportunities Across Multiple Business Units
Competitive compensation packages
Hybrid work model
Comprehensive benefits
Paid Parental Care Leave
Educational Assistance
Volunteer time off
Total Well Being Program
Employee Referral Program
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
• LI-BP1
• LI-Remote
The salary range below is just one component of Panasonic Connect's total package. Actual compensation varies depending on the individual's knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.
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