Req ID: ()
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech/ Desktop Support Technician - Onsite in Franklin Furnace to join our team in Franklin Furnace, Ohio (US-OH), United States (US).
Role Responsibilities:
Provide onsite in person technical support for VIP users, with high level of customer service
Individuals here have a well-rounded knowledge of the policies and procedures for their work area
Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine
They may make policy recommendations to their managers and be an escalation point for less experienced team members
Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets
May respond to calls after normal business hours per leader instructions
Identifies potential issues that could adversely impact end user experience and takes corrective action
Interact directly with clients and other internal and external sources to resolve issues
Ability to physically perform general office requirements (lifting 50lbs +)
Basic Required Qualifications:
2+ years of desktop support experience
Must have Windows Operating System environment experience
Experience working within Ticketing Systems (is: ServiceNow or comparable)
Highly Preferred Skills:
A+ desktop or equivalent skill set is Highly recommended
Excellent customer/client service skills/ Active communicator
Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
Follow up with clients to ensure high satisfaction on issue resolution
Must be able to perform essential responsibilities with or without reasonable accommodations
Ability to multi-task in a dynamic, fast-paced environment
Strong analytical and problem-solving skills
Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues
Excellent hands-on troubleshooting skills
High School Diploma or equivalent is required; Undergraduate degree or some college coursework preferred
Travel including overnight domestic or international trips may be required
• INDICS
• LI-MIWS
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at (url removed)
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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