Information Service director

AA Inclusion
US - Ohio - Elyria
December 25, 2024

About the job Information Service director

Position Overview:

As part of the city's technology staff, the Information Service Director/Network Coordinator (ISD/NC) is responsible for administering and maintaining the City's computer network, telephone system and overall technology efforts:
coordinates the purchase of data processing, network and telecommunications hardware and software; troubleshoots hardware, software and data processing and network problems; assists City departments in evaluating technology needs, hardware and software packages; coordinates or conducts training for the City staff; assists City departments in purchasing equipment, and implementing systems, including web development and integration; support technology infrastructure, telecommunications, hardware and software of all city departments; assistance in the analysis and evaluation of vendor-supplied products and services in accordance with the city's requirements and specifications; assist in or coordinates the acquisition, installation and application of vendor products and services. The Information Services Director/Network Coordinator (ISD/NC) oversees network administration activities for the City, Police and Fire.
The Information Service Director/Network Coordinator reports to the Safety Service Director.
Essential Job Functions

Supervisor of the Computer Services staff; conducts employee assessments; schedules training.
Manage technology based projects and work plans under the direction of the City Administration.
Decision maker for the purchase of hardware and software.
Prepare Computer Service Department annual budget; adhere to funded appropriations and; provide a two-three year forecast for future purchases and refresh cycle.
Ensure that the City staff has the proper technology equipment to effectively perform job assignments.
Coordinate, recommend, and administer computer service contracts.
Oversee Information Technology security controls.
Perform network administrator activities regarding directory services, Email, file and print, and all other network and server roles, initiates assessment and resolution of network performance issues; maintain system backup procedures; administration of usage rights.
Oversee the contracted IT firms to maintain network, communications, hardware and software.
Assist in the analysis/evaluation, implementation/training of vendor-supplied software and hardware products.
Oversee the maintenance, and troubleshooting of the LEADS (State of Ohio Law Enforcement Automated Data System) at the Police Dept.
Assist in the recommendation of external vendors to complete computer, telephony, and site enhancements.
Analyze workflow, recommend time/cost saving methods; assist implementation.
Oversee the City's telephone, telecommunications and voice mail systems.
Provide second-tier support for IT issues to city employees including printing and hardware diagnostics, connectivity issues, and software support.
Cyber Security- Must maintain Cyber Security protocols and safety measures to protect the citys network.
Create and maintain a crisis management plan.

Non-essential Job Functions

Performs major repairs and upgrades to PC, laptop, peripherals and communication equipment.
Skilled in organizing, writing and presenting documentation and presentations.
Provide technical assistance to staff, contributing to the problem-solving task; identify ways to improve performance through emerging technologies.
Monitor bandwidth and wireless infrastructure.
Conduct or oversee training programs.
Performs other related duties as assigned by the City Administration.

Requirements

New employees must successfully pass a background investigation in order to troubleshoot theLEADS (State of Ohio Law Enforcement Automated Data System) at the Police Dept.
Ability to multitask and handle a high pressure environment with timelines
Strong organizational skills and attention to detail required.
Requires discretion in regards to confidential data.
Dependable and trustworthy.
Available for overtime and/or on-call response.

Education and Experience

Associate's degree or higher in Information Systems, Computer Science or other related fields and at least 2 years experience in a related field, or any equivalent combination of experience, certifications, and training which provides the skill set necessary.
Preferred Experience with:
Microsoft Network Environments including Active Directory,
Exchange, MS SQL, Windows Update, Windows Desktop and Server Operating Systems and MS Office applications; Web Design & Maintenance.
Helpful Experience with:
OnBase, GIS, VoIP, Scripting Languages
Combination of training, and experience that will indicate possession of the skills, knowledge and abilities to perform major computer/network system upgrades; communicate effectively to City staff and general public; understand and follow complex oral and written instructions; communicate effectively both in oral and written forms; prepare routine reports of work accomplished and follow priorities.
Supervisory / Management / Leadership experience desired.

Read the full job description and apply online on the recuiter's web-site

Information Service director

Information Service director

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