Hearing Aid Technician

WS Audiology Americas
US - Ohio - Dublin
January 13, 2025

HearUSA is a leader in hearing healthcare. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. We are taking a stand and reducing the stigma around hearing loss.

We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. Our hearing center teams change lives by giving clients easy access to advanced hearing technology and outstanding care. HearUSA is also part of the WS Audiology (WSA) family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

What it's all about:

As a Hearing Aid Technician, you are passionate about the hearing healthcare of our clients. You will ensure clients' needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.

What's in it for you?

Top priority of culture and community including ongoing training
Attractive compensation package with monthly bonus opportunities
Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs

Mentorship and professional development opportunities
Field support for your hearing center

What you will do:

Perform basic hearing aid troubleshooting services, hearing aid checks, listening checks and cleaning.
Follow established marketing tools including outbound calls to enhance business opportunities and create new referral sources.
Work with front office staff to convert walk-in, clients recall existing clients, and answer incoming phone calls.
Comply with FDA guidelines, WSA practice guidelines and QPG protocols while providing excellent routine/follow up client care.
Work within a team environment with other members of the center staff to achieve goals established by management.
Complete second half of HAF's, clean and check appointments to open HCP capacity.
Maintain a clean, inviting and friendly environment within the center for customers and potential customers.
Assist primary provider to ensure products are prepared and ready to dispense
.Check in hearing aids and repairs, order hearing aids, earmolds, accessories, scan impressions where applicable.
Restore settings on repaired aids, call clients for pickup. Verify hearing aids have arrived for scheduled appointments.

What we are looking for:

Experience interacting with customers/clients, experience in sales environment preferred.
Ability to pay close attention to detail with a high degree of accuracy.
Ability to work quickly, accurately and independently in a fast-paced environment.
Willingness to learn and use new computer programs/applications.
Experience with team environment and achieving monthly goals preferred.
High School diploma preferred or equivalent work history.
1-2 years experience

A Place to Grow your Career:

Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer:

A professional development team of dedicated Regional Training Managers
Continuing education, LinkedIn Learning and tuition reimbursement
Career advancement pathways for Center Support and Client Care

Pays :$22-$24hr

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person's ability to do the job or otherwise made unlawful by federal, state, or local law.

Department Retail Role Hearing Aid Technician Locations Dublin

Read the full job description and apply online on the recuiter's web-site

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