Remote Technical Support Specialist - Maintenance & Construction

ABCO Maintenance
US - Ohio - Columbus
January 23, 2025

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category
Project Management

DescriptionPosition Title: Remote Technical Support Specialist - Maintenance & Construction

About ABCO Maintenance: ABCO Maintenance is a leading Commercial Facility Maintenance and Construction company that has been serving the Tri-State area for over 35 years. We are looking for an experienced technician to transition from the field into a 100% remote support role, using your expertise to guide our field technicians.

Why Join ABCO?

Competitive pay of $20 to $25+ per hour (based on experience)
Flexible schedule - Full-time or Part-time options available
Weekly compensation
Fully remote position with all necessary equipment provided
Medical, Dental, Vision, and 401K benefits (for Full-Time employees)
Paid vacation (for Full-Time employees)

Position Overview: As a Remote Technical Support Specialist, you will assist field technicians by providing expert advice and guidance on a variety of projects. Your role will involve helping them complete work orders and resolve technical issues in the field. This position is ideal for someone with extensive hands-on experience in skilled trades who is looking to transition out of the field but continue utilizing their knowledge.

Key Responsibilities:

Technical Support:
- Provide day-to-day technical support to field technicians, guiding them through project requirements and troubleshooting as needed.
- Assist technicians with complex tasks in electrical, plumbing, carpentry, mechanical, HVAC/R, and roofing.
Project Guidance & Troubleshooting:
- Offer expert advice on various work orders, ensuring that all projects are completed efficiently and accurately.
- Help field techs overcome any obstacles they encounter while working on their assignments.
Communication & Coordination:
- Clearly explain technical tasks and solutions to field technicians.
- Maintain effective communication and collaboration with the field team and internal departments.

Position RequirementsPosition Requirements:

Experience: 15+ years of hands-on experience in maintenance and construction trades (Electrical, Plumbing, Carpentry, Mechanical, HVAC/R, Roofing).
Self-Sufficiency: Must be able to perform independently with minimal guidance.
Interpersonal Skills: Strong communication skills, with the ability to explain complex technical tasks clearly.
Technology Comfort: Proficient with technology, including phone systems, laptops, and various support tools.
Problem-Solving: Strong problem-solving abilities to address and resolve challenges faced by field technicians.
Leadership Skills: Ability to manage and coordinate projects and teams remotely.

Full-Time/Part-Time
Full-Time

Position
PROJECT MANAGER - CONSTRUCTION EXP

Number of Openings
1

Open Date
1/17/2025

Location
Ohio

About the OrganizationThis position is currently accepting applications.

Read the full job description and apply online on the recuiter's web-site

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