Job Title:
General Manager
Location:
Columbus, OH (South High St.)
Department:
Retail
Reports To : Area Manager
FLSA Status : Regular-Exempt
ROLE SUMMARY
The General Manager will be responsible for managing personnel, inventory purchasing and tracking, sales goals and bonus targets, as well as the general day-to-day matters for their assigned store. The General Manager should support and motivate employees to perform at their highest while staying in regulatory compliance and follow approved Standard Operating Procedures. You will communicate effectively with all levels of the organization to implement and maintain store goals, protocols, policies, and procedures in accordance with company standards, maximize the SEE philosophy (Speed, Efficiency, Empathy) and maintaining the 'yes' mentality.
KEY DUTIES AND RESPONSIBILITIES
Drives sales and revenue
Maintain the highest level of presentation, customer service, and compassion to all patients
Plan and implement strategies to drive service standards and attract new customers
Coordinate daily customer service operations (e.g., sales processes, orders, and payments)
Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss.
Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts.
Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition
Conduct regular audits to ensure the store is functionable and presentable
Review, maintain and update all departmental SOP's and assure that any changes are communicated to employees and the most recent SOP versions are available
Evaluate employee performance and identify hiring and training needs
Supervise and motivate staff to perform their best
Coach and support new and existing team members
Monitor and maintain store inventory
Communicate with customers and evaluate their needs
Analyze consumer behavior and adjust product positioning
Resolve customer complaints/issues
Research emerging products and use information to update the store's merchandise
Schedule and analyze employee work times to ensure the store has adequate coverage daily
SKILLS AND QUALIFICATIONS
Bachelor's degree preferred, four years related experiences and/or training or equivalent combination of education and experience
Prior management experience, preferably in retail and/or customer service area is a plus
Must have prior cash handling experience
Must possess the ability to train, develop and evaluate a team of 40+ employees
Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
Ability to interact with customers and team members respectfully and politely
ADDITIONAL MINIMUM QUALIFICATIONS
Must possess a valid driver's license and a clear driving record
Must be able to pass a level 1 and level 2 background check and drug screening
Must be at least 21 years of age
Must possess the mental and physical capacities necessary to perform the job duties
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is:
constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices;
frequently required to manipulate objects of varying sizes and weights (e.g., product, packaging, tools, office machinery); push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);
occasionally required to remain in a seated position.
WORK SCHEDULE
45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.
Equal Opportunity Employer - Trulieve Supports a Drug Free Workplace
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