Regional Facilities Manager

Position Overview

The Regional Facilities Manager (RFM) is responsible for overseeing the capital infrastructure, maintenance operations, and preventative maintenance programs across a portfolio of properties. Reporting to the Regional Facilities Director (RFD), the RFM will take a hands-on approach to maintenance, providing support to on-site staff, performing repairs, conducting inspections, and assisting with unit turnovers.

The role also involves training and mentoring maintenance teams, managing vendor contracts, and ensuring the efficient operation of all building systems. The RFM must have extensive hands- on experience in carpentry, plumbing, electrical, HVAC (with heat pump experience), and apartment preparation. HVAC certification is required, and CPO certification is preferred.

Essential Functions and Responsibilities

Maintenance Operations & Capital Planning

• Develop and manage capital plans for the assigned portfolio, integrating them into annual operating budgets.

• Implement preventative maintenance programs to ensure all equipment is well- maintained, either by site staff or through service vendors, and manage contracts to provide high-quality, competitively priced services.

• Perform regular site visits to assist with quarterly apartment and safety inspections, as well as assess the condition of vacant units to forecast and perform necessary repairs.

• Manage vendor contracts for repairs, including mechanical, structural, and building envelope components that are beyond the technical ability of the site staff.

• Assist in increasing energy efficiency programs, such as installing Energy Star appliances, LED lighting, and improving water conservation efforts.

Hands-On Maintenance & Repairs

• Provide hands-on maintenance support, including electrical and plumbing repairs, HVAC maintenance, appliance installation, and minor drywall/plaster repairs.

• Assist with unit turnovers by conducting repairs, painting, pressure washing, and trash removal, ensuring apartments meet move-in standards.

• Conduct walkthroughs of vacant and completed units to create and resolve "punch" lists or quality control checklists, verifying all systems, appliances, and aesthetics are up to standard.

• Diagnose and assist with routine maintenance issues, including A/C and heating systems, electrical and gas appliances, plumbing, and other essential building systems.

• Assist with exterior maintenance such as landscaping, cleaning grounds, and maintaining parking lots.

Training & Team Development

• Train and mentor maintenance staff, providing coverage for short-handed properties and offering guidance on maintenance procedures and troubleshooting.

• Interview, train, and mentor new maintenance hires, serving as a technical advisor and resource to staff across the portfolio.

• Evaluate and ensure consistency in turnover procedures, materials, and vendor selection, while promoting cost-effective practices.

Safety & Compliance

• Serve as the champion of safety for the properties, conducting regular safety inspections and audits, including asbestos/lead compliance.

• Ensure compliance with safety standards and procedures, training staff on safety best practices, and promoting a culture of safety.

• Assist the Risk Management team with insurance claims, ensuring all repairs meet the required standards.

Other Responsibilities

• Assist with special situations such as storm damage, system failures, and utility interruptions, providing hands-on support as needed.

• Be available for on-call responsibilities and respond to emergencies as required, with flexibility for overtime when needed.

• Ensure and coordinate uniforms for all maintenance team members to confirm professional dress and appearance always.

• Perform additional duties as assigned to ensure the smooth operation and maintenance of the portfolio.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• A college or university degree is highly preferred, or relevant industry training, credentials, and certifications document technical expertise.

• Related experience consisting of 10 years, more experience preferred.

• Residential experience is required, preferably affordable and conventional multifamily.

• Must be willing and able to travel for extended periods, and at times with short notice

• Excellent communication skills are critical, including verbal and written.

• Good working knowledge of Outlook, Word, Excel, and Real Page Mobile Facilities.

Work Conditions & Physical Demands

• Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.

• Able to work independently or as a team member and support managers with special projects.

• Strong collaboration skills - works well across functional areas-excellent relationship-building skills; able to collaborate with various levels of the organization.

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

• Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.

• Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.

• Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.

• Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business - carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.

Expected Hours of Work & Travel

• Must be able to work various shifts when needed to cover during regular bu.