Inside Sales Representative

HydroTech
US - Ohio - Cincinnati
November 18, 2024
Customer Services

Job Type

Full-time

Description

This position manages incoming quote requests, purchase orders, general customer support and sales generation for an assigned customer base. This role works to obtain and grow sales to these customers by establishing and maintaining positive, trusting customer relationships through responsive and reliable support. This position provides product and service information, resolves problems, and provides basic product assistance. Customer satisfaction and sales growth is achieved by working in alignment with Hydrotech's vision & values, goals, and strategies. This role coordinates efforts with other departments to provide exceptional customer service to both internal and external customers.

Requirements

JOB SPECIFICATIONS: (K.S.A's)

Education/Experience

High School diploma or equivalent

1-2 years customer service experience

1-2 years Industry inside sales experience

Demonstrated competency & expertise in the following areas as verified by supervisor:

Business & sales processes including, but not limited to, quoting, order entry, vendor purchase order entry, order management, order release/invoicing, customer credit status, digital & online business processes, sales campaign and revenue-generation processes

Systems including, but not limited to, Tribute, CRM, GlobalSearch, Intranet, Office@Hand, Teams and other Microsoft Office programs

Basic product knowledge including, but not limited to, vendor portals, pricing, lead times, online resources, vendor contacts, product & discount coding (Tribute)

Sales skills including, but not limited to, customer relationship management, up-selling & cross-selling, lead/opportunity qualification, new customer on-boarding, strategic pricing

Licenses/Credentials/Certifications

N/A

Skills/Specialized Knowledge/Abilities

Written communication skills - Writing must be concise, organized and clear.

Verbal Communication skills - Convey ideas persuasively; either speaking spontaneously or in a prepared presentation.

Data skills: Correcting, Analyzing, Comparing, Evaluating, Computing, Reporting and Coordinating

Highly skilled with people: Negotiating, Instructing, Communicating, Serving, and Helping.

Team player that relates and works well with clients and employees.

Readily adjusts to rapid changes in technology, products and the marketplace.

Demonstrates business acumen, consultative selling skills, and understands value-based selling.

Basic skills in computer operations and mathematical calculations.

Training Qualifications

Communication & Interpersonal Skills Training (ERA or similar)

Sales Process / Sales Skills Training (Sandler, Butler, or similar)

Product Training - in-house training on Bosch Rexroth IH, MH, AE & LT; Sun; Hydac

Measurements

Inbound phone calls

Quote lines

Order lines

Account base sales

Account base profit margin

Customer satisfaction (by survey)

Accuracy of quotes/orders

Response time

New customers on-boarded & customer retention rates

WORKING CONDITIONS:

Working Hours/Environment

Office hours average 40 per week

Work typicaly performed in an indoor office setting

Tools and Equipment Used

Computer, copier, fax/scanner, phone, and other typical office equipment

Travel

Minimal travel required

Physical & Mental Demands

Frequently required to sit at a desk/workstation for long period of time

Ability to work at a computer terminal for extended periods of time

Digital dexterity and hand/eye coordination in operation of office equipment

Light lifting and carrying of supplies, files, etc.

Ability to speak to and hear employees/clients via phone or in person

Body motor skills sufficient to enable incumbent to move around an office environment

Ability to analyze unique situations and develop appropriate response

Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

Salary Description

$22-$29 Hourly

Read the full job description and apply online on the recuiter's web-site

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