Community Health Worker - Remote , Dayton, or Cleveland, OH

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere.

As a team member of our Optum At Home product, together with an interdisciplinary care team we help patients navigate the health care system, and connect them to key support services. This preventive care can help patients stay well at home.

We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

The Community Health Worker in the Optum at Home program acts as a liaison for DSNP and CSNP members to ensure appropriate care is accessed, home and social assessments are completed, resources leveraged, and education provided. They work as part of a care team including a Nurse Practitioner, Case Manager (Behavioral Health Advocate or Registered Nurse), Care Navigator, and other supporting team members. The CHW assesses functional, social, and behavioral needs of members and collaborates to develop and implement solutions through telephonic outreach and consultations, and interdisciplinary team activities.

This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our offices are located in Cincinnati, Dayton, and Cleveland, OH.

We offer 4 weeks of paid training (combined trainer led and precepting). The hours of training will be based on your schedule or will be discussed on your first day of employment.

If you are located in Cincinnati, Dayton, and Cleveland, OH, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Locate, outreach and engage members within the community that clinicians and care navigators have not been able to reach; create a positive experience and relationship with the member

• Assesses functional and social needs of members and collaborates to develop and implement solutions with the frequency established in the model of care

• Work collaboratively the multidisciplinary team to engage resources and strategies to address medical, functional, and social barriers to care

• Works closely with clinicians to help bridge the gap for these previously un-engaged members and members with whom contact was lost

• Completely and accurately document in patient's electronic medical record

• Provide patients and family members with education regarding the need for follow up as appropriate during each patient visit

• Actively participate in organizational quality initiatives

• Participate in collaborative multidisciplinary team meetings to optimize clinical integration, efficiency, and effectiveness of care delivery

• Demonstrate a commitment to the mission, core values and goals of UnitedHealthcare and its healthcare delivery including the ability to integrate values of compassion, integrity, performance, innovation and relationships in the care provided to our members

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience

• Must be 18 years of age OR older

• Valid driver's license

• Experience working with diverse care teams

• Intermediate level of computer experience with the ability to navigate a Windows environment

• Access to reliable transportation that will enable you to travel to client and / OR patient sites within a designated area, if needed

• Ability to travel up to 10% for field-based work, if needed

• Ability to work Monday - Friday, during our normal business hours of 8:00am - 5:00pm, with flexibility to adjust schedule based on member's needs. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Licensed Practical Nurse (LPN), Certified Nursing Assistant / Home Health Aide, OR Medical Assistant

• CHW Certification

• Bilingual fluency in English and Spanish

• 3+ years of experience working with risk populations

• Experience working in managed care

• Field based experience

• Telecommuter / work from home experience

• Knowledge of Medicare / Medicaid population

Telecommuting Requirements:

• Reside within Cincinnati, Dayton, or Cleveland, OH

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Exhibit independent clinical judgment skills and the ability to consult and engage with other team members for improved patient outcomes

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The hourly range for this role is $19. 86 to $38. 85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportuni.