Patient Navigator

Catholic Health Service
US - New York - West Islip
January 10, 2025

Overview

As a patient navigator, sometimes referred to as a patient advocate, your responsibilities are to help coordinate a patient's experience in the healthcare system.
The Patient Care Navigator works collaboratively with the Bariatric Coordinator to navigate the patients pathway pre operative and post operative bariatric surgery.
The primary focus is to schedule patients visits with the required specialists/testing to maintain the flow of pre operative surgery clearances and continue the communication via call backs with the pre and post operative patients to assure pre and post operative follow up is consistent with GSHMC guidelines and MBSAQIP standards.
Maintain the clinic schedule, provide timely referral/authorization's for testing, surgeries, clinic visits.
The dedicated phone line to be answered timely with documented communication.
Patient charges reconciled.
To be able to educate and connect patients in and to primary care usage, overall wellness and accessing community services.

While the patient navigator is not a clinical position, it requires a good knowledge (ability to learn) of basic clinical concepts and an understanding of when a referral to a licensed clinician is appropriate.

Job Details

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Indicate key areas of responsibility, major job duties, special projects and key objectives for this position.
These items should be evaluated throughout the year and included in the written annual evaluation.

Connect patients to available services, such as primary care providers, specialists, and community health resources
Contact patients over the phone to assist in setting up appointments at CHS and provide reminder phone calls prior to every appointment.
Provide navigation for patient by addressing any logistic barriers, scheduling complications, etc., that would prevent a patient from showing up at their appointment.
Verify insurance eligibility and benefits within 24 hours of call
Authorization of visits/testing/medications/surgeries
Coordinate care between providers, including scheduling and attending appointments with patients
Provide emotional support and assistance to patients throughout the healthcare process
Provide culturally sensitive services to patients from different cultures.
Maintain regular communication with the patient's providers through clinical messages in EPIC and via emails, phone calls and case review meetings.
Document every intervention into the appropriate electronic medical record (EPIC, etc.)
Work with medical interpreters to reach patients of other languages.
Produce mid-year and end of the year reports on program activities compiling data from data bases and writing up case examples.

Qualifications

Experience working as a patient navigator/community health worker preferred.
At least two years of experience in a healthcare setting
Possesses knowledge of healthcare systems, insurance plans, and patient resources
Knowledge of complex patient issues preferred.
Excellent communication and interpersonal skills
Must maintain patient confidentiality
Ability to work both independently and as a team member in multicultural settings.
Demonstrated commitment to impacting the care patients.
Ability to speak another language a plus.
Proficient in all Microsoft Applications, including MS Office and Excel.

Posted Salary Range

USD $24.51 - USD $31.19 /Hr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate's qualifications, skills, competencies, and experience and position location.
The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach.
In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.

Read the full job description and apply online on the recuiter's web-site

Patient Navigator

Patient Navigator

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