Project/Program Manager

Program Manager, Client Experience About The Job

• Our Marketing team has experienced rapid growth and increased complexity in recent years associated with supporting a dynamic and evolving business through brand, digital, communications, content, product, and foundation teams, and systems. To continue this trajectory and support a hybrid organizational structure distributed geographically and across divisions, we're searching for a highly qualified Program Manager to report into our Client Experience organization.
• From day one, this person will have an immediate impact on our productivity, streamlining strategic initiatives, overseeing program management, and communicating objectives between departments and being the main interface with our marketing leaders within divisions.
• The ideal candidate will have proven experience in a project management role, with special focus on marketing and communications, executive influence, and interdepartmental collaboration.

• Oversee strategic site and Digital strategy initiatives from development through successful execution under the guidance of the CX and marketing leadership team
• Assist and communicate with executives in decision-making, program management, and initiative implementation
• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity

• Plans, monitors, and manage projects from initiation through to completion.
• Utilizes resources, and uses formal processes and tools to manage resources, budgets, risks, and changes.
• Manages projects to ensure it meets the business requirements, internal or external stakeholders are satisfied, and it meets the project plans obligations regarding specifications, quality, costs, and timeframes.

• Plans and monitors projects to ensure stakeholder satisfaction.
• May lead a small number of developers/testers, business analysts or more junior project managers as required for larger projects.
• Utilizes and manages resources and coordinates effectively with stakeholders and colleagues.
• Ensures the project plan obligations are met regarding specifications, quality, costs, and timeframes.
• Manages multi-faceted and complex projects across a matrix environment such as systems integration, systems architecture, new product development or custom systems development.
• Build strategic relationships with key stakeholders to ensure project is positioned strategically within organization.
• Performs project/program management responsibilities across a number of strategic projects, aligning to RBU initiatives.

• 10+ years Certifications: Formal Project Management certification.

• Education required: Degree qualified in Business/Computer Science or related discipline, or equivalent work experience.

• Functional Knowledge:
  • Requires depth and/or breadth of expertise in own specialized discipline or field.
  • Works across teams to apply conceptual knowledge to solve high level problems.
  • As a senior contributor, act as the escalation point for both internal and external people as it relates to their discipline.
• Business Expertise:
  • Works across discipline boundaries to further the greater OMX agenda.
  • Interprets internal/external business challenges and recommends best practices to improve products, processes, or services.
  • Has vision as it relates to improvement and furthering the offering/creating new business opportunities.

• Leadership:
  • Is the team coach/mentor. Develops and motivates the team for success.
  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
  • Constantly strives to improve and find better ways to accomplish personal and business objectives and performance.
• Problem Solving:
  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
  • Sustains an environment that supports experimentation, rewards risk-taking and reinforces curiosity.

• Impact:
  • Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies.

• Interpersonal Skills:
  • Communicates difficult concepts and negotiates with others to adopt a different point of view.
  • Proactively shares experiences and knowledge towards the achievement of team objectives.
  • Shows initiative to deliver better results than expected and often offers his/her help to others in order to achieve shared goals.

• Communication:
  • Breaks down complex information into understandable terminology and actionable concepts and structures information to ensure understanding.
  • Considers and understands the audience's specific needs and comprehension level to determine the delivery method; develops and uses logical support material and media.
  • Communicates highly complex or unusual problems through written materials and disseminates quality information with clarity and poise to internal and external clients or regulatory agencies.
• Emotional Intelligence:
  • Approachable and available to others; listens and responds with empathy and provides constructive advice on handling interpersonal challenges.
  • Adapts personal work style to the needs of a situation and coaches others on understanding impacts, to ensure positive outcomes.
  • Maintains composure and controls emotional response when challenged; supports team in staying focused on the goals at hand.
• Innovation and Creativity:
  • Coach others to use a variety of techniques to produce creative and innovative ideas, and to probe barriers to progress and create new paradigms.
  • Develops a broad network of internal and external resources for best practice research and discovering Client and useful ideas.
  • Advocates new ideas and initiatives; asks challenging and stretching questions; stimulating non-traditional approaches.
• Project Management:
  • Guides others to accurately predict the time required to complete complex projects and ensure project deadlines are met through use of appropriate project management tools.
  • Cost control is central to project planning.
  • Identifies project resources required and seek additional resources within the organization; anticipates potential project or program changes/risks and develops a contingency plan to ensure successful project execution.
  • Influences individuals within and beyond own work team and holds project/program team members accountable for achieving quality standards, meeting deadlines within cost constraints.
• Risk Management:
  • Recommends risk.