Program Officer II, Social Media Content Development, OPEN Program

Program Officer II, Social Media Content Development - OPEN Program

FHI 360 designs and implements academic, professional, cultural, and youth exchange programs for students and emerging leaders around the world. The Online Professional English Network (OPEN) Program, funded by the U. S. Department of State Bureau of Educational and Cultural Affairs, Office of English Language Programs (OELP) offers online courses, webinars, virtual exchanges, an alumni Community of Practice (CoP) and social media content to English as a foreign language educators and other learners that build mutual understanding between peoples and share methodologies in English language learning and teaching. Are you looking to develop multimodal social media content for platforms reaching over five million global English language educators and learners as they continue their professional development? If you have strong graphic design, video editing and communication skills, and experience teaching or working with educators in a non-profit or educational setting, you could be the person we are looking for to join our team of professionals committed to increasing the availability of learning opportunities for English language educators and learners worldwide.

Essential Job Functions:

The Program Officer II reports to the Associate Project Director, Online Engagement Projects and collaborates with other OPEN staff members and the funder to create engaging and impactful social media content for a diverse global audience. In addition to developing accessible social media graphics, the Program Officer will create and edit videos, and other digital content to promote English language learning, American culture, TESOL practices and the OPEN program through the American English at State and American English for Educators Facebook pages, the American English YouTube channel, and other platforms, as requested. The Program Officer will also support the development of social media content calendars and series, moderate digital content on social media platforms, and provide procurement-related support for social media related services.

Specific responsibilities:

Programmatic Management Support:

• Supports project management by developing timelines and content calendars for social media platforms, coordinating tasks through completion.

• Reviews procurement materials, including invoices, purchase order materials, and vendor information for accuracy prior to formal approval.

• Leads assigned project tasks and oversees task completion:

• Contributes to social media strategy and design efforts.

• Supports the creation of program process graphics, digital badges, newsletters and other communication materials, as requested.

• Develops diverse, engaging, 508-compliant social media graphics and accompanying post language to promote English language learning, international TESOL educator professional development, OPEN program components, American culture, and funder goals and priorities.

• Creates and edits animated and live action videos related to the above topics for use on social media platforms, including the American English YouTube channel.

• Moderates social media platforms, engaging with participant comments to drive engagement, answer questions, and provide language learning opportunities to page followers.

• Participates in the social media quality control process by reviewing graphics for content and/or accessibility errors.

• Performs research on social media practices, including graphic design, relevant trends, accessibility, etc.

• Tracks trends and collects data to support social media related reporting efforts, synthesizing key data from multiple platforms.

Programmatic Administration:

• Assists in ensuring document management sites are used appropriately to store and share social media materials internally and externally.

• Liaises with funder to support the design for and/or supplies inputs for communication products, including the Office of English Language Programs What's New weekly content update.

Business Development and Proposal Management Support:

• Assists with proposals by supplying information for specific proposal sections related to social media, as requested.

Finance Support:

• Supports administrative tasks related to social media vendors, services and consultants.

• Liaises with vendors and facilitates communication with consultants related to task completion and planning.

Qualifications:

• BA in Education, International Education, International Studies, Communications, digital Media, TESOL, Economic Development, Technology, or related field required. MA preferred.

• 4+ years of experience supporting projects and/or a technical practice area required, preferably with a full understanding of project management concepts and practices related to social media content development, TESOL, education, and/or communication products.

• Experience working in a non-governmental organization (NGO) and/or experience with a USG international exchange, such as a Peace Corps volunteer, Fulbright English Teaching Assistant, or English Language Fellow or Specialist, etc. strongly preferred.

• Demonstrated graphic design skills using standard graphic design tools, including Canva and Adobe Creative required.

• Video creation and editing skills using Adobe Creative, or other video design tools strongly preferred.

• Strong computer efficiency skills including use of word processing software, Microsoft Excel, SharePoint, Box and Google (docs, sheets, forms, etc. ) and capability to learn new technology products.

• Ability to prepare reports, process a large volume of data and provide information to management in a timely manner; must be diligent and accurate.

• Articulate, professional, and able to communicate in a clear, positive fashion with funder and staff; ability to read, write and speak fluent English.

• We respect candidates who can independently keep track of a variety of project activities with different timelines, problem solve and implement corrective action as needed, think strategically and creatively, and find innovative ways to respond to emerging organizational and project needs.

Typical Physical Demands:

• Typical office environment.

• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.

• Ability to sit and stand for extended periods of time.

• Ability to lift/move up to 5 lbs.

• Personal Computer/Laptop, Microsoft applications (i. e. , Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology,.