Implementation Associate

Stealth
US - New York - New York
January 14, 2025
Energy

About

The Stealth Startup is founded by serial entrepreneurs, Brian Long and Andrew Jones. Together, Brian and Andrew have started numerous successful companies including: TapCommerce (acquired by Twitter in 2014), and Attentive (Forbes Cloud Top 10, Raised over $900M in capital, 1,000+ employees, #3 Fastest Growing Tech company in USA according to Deloitte). They have created over $7B in startup value over the past decade.

We are solving important problems in a fast-growing market. We are working diligently to deliver our product to a large line of waiting customers. The company has significant financial funding, and is growing rapidly.

Role

We are hiring our first Implementation Associate. This is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will be the face of the business to our clients, owning all aspects of onboarding and support as we grow this team. You will partner directly with leadership and Engineering, ensuring customers see immediate and lasting value from our product. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup.

Responsibilities

Own all aspects of customer implementation, onboarding, and support.
Conduct kick-off calls with new customers to ensure a successful setup.
Actively troubleshoot customer-reported issues and ensure timely resolution.
Monitor support channels and respond efficiently to customer inquiries.
Collaborate with Engineering to escalate and resolve incidents as needed.
Partner with internal teams to improve customer experience, tools, and processes.
Act as the voice of the customer, providing product feedback and identifying gaps.
Ensure customer satisfaction by resolving technical and operational challenges.

Qualifications

1-3 years of experience in a Customer Success, Implementation, Client Support or similar role at a SaaS company with <1000 employees.
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication skills with a customer-first mindset.
Ability to multitask, prioritize, and thrive in a fast-paced startup environment.
Experience working with cross functional teams to identify solutions to technical problems and quickly remediate for clients.

What We Offer

An opportunity to work on a challenging product that will impact millions of people
A culture that promotes continuous learning and growth, with access to resources and mentorship to advance your skills and career.
A supportive, inclusive environment where every team member's contribution is valued.

Compensation & Benefits

Competitive compensation and a fantastic office atmosphere.
Premium healthcare and wellness benefits.

Environment

This role is located in New York City, and requires the candidate to work from our office in New York City five days a week.

If you are eager to apply your skills in a dynamic, collaborative environment, and are passionate about building systems that are both powerful and accessible, we would love to hear from you.

Read the full job description and apply online on the recuiter's web-site

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