Overview: Provide essential help desk support across all business units, with a special focus on the trading desk and related systems. This position requires working with modern technology, particularly in Windows system administration and systems support, in a collaborative and dynamic environment.
Key Responsibilities:
• Provide on-site support in New York and remote assistance to other locations.
• Support trading, operations, and accounting systems for the firm.
• Administer Active Directory, O365, and other SaaS platforms.
• Support trading applications and systems, such as Charles River, Bloomberg, EMSX, FIX, REDI, and ITG Triton.
• Collaborate with the IT team to ensure high-quality service for end users.
• Improve help desk efficiency and maintain high system performance standards.
• Provide off-hours/weekend support as needed.
• Work to minimize system errors and ensure optimal system functionality.
• Contribute to maintaining high standards within the IT organization.
• Continuously improve IT processes and procedures for accuracy and efficiency.
• Manage and resolve tickets within the Jira Helpdesk queue in a timely manner.
Qualifications & Requirements:
• Education: Bachelor's Degree from an accredited university.
• Experience: 2-4 years of relevant work experience.
Required Knowledge, Skills, and Abilities:
• Proficient in supporting various hedge fund applications and market data platforms (Bloomberg, Reuters).
• Knowledge of O365, SharePoint, SAML, Active Directory, DNS & DHCP.
• Experience with Citrix and VDA.
• Experience with Linux/Unix systems.
• Familiarity with AI technologies (MS Co-Pilot, Chat GPT) is a plus.
• Proficient in PowerShell and Python is a plus.
• Experience supporting mobile devices (iPhone, iPad & Android).
• Strong interpersonal skills to communicate effectively and build relationships across the firm.
• Attention to detail, with the ability to deliver high-quality work.
• Ability to meet strict deadlines, manage time efficiently, and adapt to a fast-paced, stressful environment.
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