Development and Communications Manager

Start Date: February 2025

Employment Type: This is a full-time exempt position

Location: Bronx, NY

Reports to: Chief Growth Officer

About TKH

Established in 2014, TKH has provided high-tech training to thousands of students from underserved communities across the country. What began as a humble initiative in the South Bronx has blossomed into a national organization delivering programs in Newark, Atlanta, Los Angeles, New York, and Washington D. C. Our mission is to build a diverse tech workforce by uplifting individuals from the most underestimated and underserved communities. We envision a future where all communities have equal access to employment opportunities in tech across all sectors. The TKH model offers in-demand tech skills training, coupled with comprehensive wraparound services to support each Fellow's journey to career success.

Role Overview

We are seeking a passionate and experienced Development & Communications Manager to support the overall operation of a growing department and organization. This is a critical role for an individual with well-rounded fundraising experience seeking to provide support that ranges from administrative to marketing and special events planning.

The Development & Communications Manager will build and maintain department operations and grants management while providing support to special events and individual donor cultivation. The Manager will oversee the implementation of fundraising-related marketing strategies and activities in collaboration with other team members in marketing and communications. This position reports directly to the Chief Growth Officer.

Key Areas of Responsibility

Activities include, but are not limited to the following:

1. Development Operations (30%)
   1. Oversee the administration of day-to-day operations of the development department
   2. Support the communications of front-line fundraisers, including prospect research and scheduling of meetings
   3. Oversee donor database management and ensure accurate gift processing and acknowledgment
   4. Responsible for team management of Salesforce CRM data entry and reporting, and overall maintenance of the Salesforce CRM platform.
   5. Plan and execute fundraising events and donor recognition activities
   6. Track weekly funder follow-up emails, ensuring 48-hour follow-up
   7. Schedule funder site visits, and keep notes of all funder meetings and debriefs
   8. Track progress to development goals as shown on the outcomes scorecard
   9. Support the acquisition of new donors and institutional partners for TKH's local work and national expansion
   10. Develop and maintain prospect pipelines, implementing engagement plans that include the CEO, Program Directors and other key stakeholders
2. Grants Management (40%)
   1. Manage the grant writer consultant to draft, review, and submit grant proposals, reports, and prospect research
   2. Manage the grant proposals and reports calendars
   3. In collaboration with the grant writer, produce creative and compelling grant proposals that articulate The Knowledge House's mission, outcomes, and success
   4. Collaborate across teams to fulfill reporting requirements, ensuring that all deadlines and budgetary goals are met
   5. Support storytelling efforts to highlight specific TKH achievements, including student success and broader community impact
   6. Develop reports on partnership status, categories, and support the grant outcomes report, specifically owning reports for fee for service partners.
3. Marketing and Communications (30%)
   1. Support creation of funder stewardship messages, email replies, gifts, acknowledgements and reports that increase giving
   2. Advise on TKH's marketing and advertising approaches and solutions
   3. Oversee, support and provide quality assurance for content creation for social media, website, email campaigns, and print materials
   4. In partnership with Communications & Design Specialist, develop and maintain our content calendar and communications timeline
   5. Write and edit compelling stories, support press releases, and marketing materials
   6. Coordinate with program staff to document impact and create success stories
   7. Support fundraising campaigns with marketing materials and promotional strategies
   8. Manage external vendors, including designers, photographers, and printers
   9. Supervise Communications & Design Specialist and interns

Qualifications

• Bachelor's degree in nonprofit management, business, communications, or related field preferred
• 5+ years of progressive fundraising experience in the nonprofit sector
• Proven track record of meeting or exceeding fundraising goals
• Experience with donor database management systems such as Salesforce
• Excellent written and verbal communication skills
• Strong project management and organizational abilities
• Demonstrated success in administration and coordination within a development department
• Experience with marketing and communications (preferred)
• Knowledge of local philanthropy landscape (preferred)
• Background in administration (preferred)
• Proficiency in data analysis and visualization tools (preferred)

Skills and Approach to Work

• Strategic thinking and planning capabilities
• Strong interpersonal skills and emotional intelligence
• Ability to build and maintain relationships with diverse stakeholders
• Detail-oriented with excellent follow-through
• Proficiency in Microsoft Office Suite and Salesforce is a must
• Understanding of nonprofit financial management
• Event planning and coordination experience

Compensation and Benefits

• $70,000 - $85,000 per year (New hires are typically brought into the organization at a salary closer to the start of the range depending on qualifications, internal equity, and the budgeted amount for the role)
• Competitive health, dental, and vision insurance
• HSA or FSA account option
• 2% 401k match
• Technology Reimbursement
• Two week-long office closure
• Unlimited PTO (available immediately upon hire) + no meeting Fridays
• Pre-tax commuter benefits
• Employee Assistance Program (EAP)
• Employer-Paid Life & Accidental Death & Dismemberment Insurance

Hybrid Work at TKH

All full-time staff are expected to come into a TKH office or the field (community and industry events, including conferences or travel for work) 1-2 days per week, and the Leadership Team will be encouraged to come into a TKH office at least two times per week. There will be one consistent team day a week that will vary by team. Please note that there are some roles that may require being on-site more based on the job responsibilities.

In addition to the 1 team day, there will be weeks when the expectation is 2 days/week based on required meetings. These may include all staff meetings, department stepbacks, professional development, retreats, events, or other purposeful reasons, as requested by your supervisor or team lead. Occasional evening and weekend work is required for events, and some travel is r.