Business Systems Analyst

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

* A flexible hybrid work schedule (three days in the office, two days' work from home)

* Full medical, dental, and vision coverage for both teammates AND family members

* Competitive pay and performance incentives

* A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

DUTIES & RESPONSIBILITIES

• Requirements Gathering: Identify business needs; Document needs and confirm with business partner; Develop formal functional and detailed technical specifications for basic to moderately complex projects.

• In collaboration with application administrator, determine need for enhanced functionality in current tool or tool replacement/upgrade required; Develop and recommend procedural improvements, where applicable.

• In collaboration with the Procurement team, develop RFPs for minor tool acquisitions.

• Help drive RFP development for major tools acquisitions.

• Stay abreast of relevant evolving technologies and make recommendations where appropriate

• Understanding and specifying user experience and user accessibility requirements for all potential users

• Testing: Develop test scripts and testing plans; Assist business partners in end user acceptance testing; Monitor and report testing progress; Document exceptions and submit to application administrators; Assist business partners verify testing results.

• Reporting: Collaborate with business partners to identify reporting needs; Create report specifications for application administrators/developers to build; Develop basic and moderately complex reports

• Project Management: Track, schedule and prioritize user requests; Manage minor & moderately complex projects, when needed; Identify requests that require a Project Manager; Manage timelines, testing and issues for deliverables.

• Documentation: Develop and keep current standard operating procedures; Collaborate with application administrators on change management

• Application Support: Review and evaluate incidents; Determine root cause, whether user training requirement or system malfunction; Engage application administrator as needed for resolution; Keep business partner informed of status.

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Excellent inter-personal and communications skills: Clear written and verbal communications; Comfortable communicating at all levels; Effective at facilitating small and large group meetings; Accepts and learns from feedback; Excellent presentation skills; Ability to present technical and non-technical information clearly and concisely to various audiences; Strong technical documentation skills; Good at conflict resolution; Able to appropriately handle confidential information

• Requirements Gathering: Understanding of advanced business principles in more than one area; Ability to translate business needs into technical requirements/stories; Ability to organize requirements by features and user stories and create a backlog for use throughout the project lifecycle. Create advanced process flow charts

• Solutioning: Identify and clearly describe and document problems; Strong research skills; Design advanced technology-based solutions in collaboration with technical resources; Suggest and implement simple and complex process-based solutions in collaboration with technical resources.

• Project Management: Working knowledge of multiple SDLCs (Waterfall, prototyping, iterative, Agile, etc. ); Cear grasp of basic concepts of project management.

• Technology Skills: Solid skills in Microsoft Office applications, and a flow-charting tool (Visio, Word, etc. ); Working knowledge of MS project or other project management tool. sensitive issues

• Demonstrated ability to exercise confidentiality and good judgment when working with sensitive issues.

• Ability to adapt quickly to changing priorities and manage multiple deadlines.

• Unequivocal commitment to the highest standards of personal and business ethics and conduct.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Seven years of experience as business systems analyst in a technology environment utilizing software design processes and methodologies.

• Three years of experience with system analysis principles, methods, procedures, practices, and tools.

• Three years of project management experience.

Preferences

• Five years of experience supporting web platforms and technologies, Finance, Legal, or Human Resources applications and technologies, or Salesforce and Business Intelligence applications and technologies.

• Three years of experience with SQL queries and SQL Reporting Services.

• Five years of experience with testing, documenting test cases, and data mapping.

EDUCATION

Requirements

• Bachelor's degree. Equivalent combination of applicable education, training, certification, or experience may be considered in lieu of degree.

Preferences

• Bachelor's degree in business systems, computing, metrics, or related field.

CERTIFICATIONS & LICENSURE

Requirements

• None.

Preferences

• Entry Certificate in Business Analysis (ECBA).

• Certificate of Competency in Business Analysis (.