Analyst, Colleague Servicing

Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We thrive to understand the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

The American Express Enterprise Recognition Operations Team is a key function within Colleague Services (CS) that is responsible for the implementation and oversight of American Express' colleague Enterprise Recognition programs and vendors. These recognition programs are focused on recognizing and supporting our colleague's loyalty and accomplishments. American Express backs our colleagues, so that in turn our colleagues can most effectively back our cardholders.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

This position will report to the Manager, Colleague Servicing and work closely with the Global Recognition Strategy Team to ensure the delivery of our recognition programs is effective and aligned with American Express' standards and regulations. This role will partner with external Vendors, Colleague Experience Group (CEG), and Business Leaders to ensure a positive colleague experience across a full range of programs, including Loyalty, Reward Blue, and Global Rewards and Recognition. The candidate must be upbeat and a self-starter with the ability to work in a fast-paced environment as both an individual contributor and as a valued team member.

Key Responsibilities:

• Ensure the quality of program delivery, and collection of data metrics to evaluate program efficiency, utilization, engagement and satisfaction

• Support the creation and distribution of a quarterly colleague data dashboard

• Assist in the relationship management of key recognition programs to ensure seamless integration and alignment with AXP processes and policies

• Support the oversight of vendor partners, onsite programs and implementation of recognition events

• Support the day-to-day delivery of established Enterprise recognition programs and expansion of these programs in partnership with CEG leadership

• Assist in processing, analyzing, solutioning, testing and delivery of potential program interfaces

• Conduct inquiry and issue management, tracking and resolution, and as appropriate, raising concerns with leadership

• Confirm orders are processed and shipped in accordance with provider's contractual terms

• Review and validate invoices against vendor terms including recipient eligibility, award pricing, and applicable taxes, shipping, and credits

• Monitor operations of recognition programs for opportunities to improve, innovate or reduce costs

• Support compliance activities including third-party governance, risk assessments, and internal audits

Minimum Qualifications:

• Shown analytical, evaluative, and problem-solving abilities with extensive experience working in a team oriented, collaborative environment

• Highly proficient using analytics and collaboration tools such as Excel, Power BI, and SharePoint

• Ability to adapt quickly to a continually evolving landscape, prioritize initiatives based on importance and requirements, and informally lead others

• Proven track record to collaborate, impact and influence others at all levels in the organization and maintain effective relationships with external partners

Preferred Qualifications:

• Bachelor's degree in Business Administration, or a related field preferred

• Minimum of 3 years of experience in corporate health/wellness/benefits program, preferably within a multinational organization is preferred

Non-considerations for sponsorship:

Employment eligibility to work with American Express in the U. S. is required as the company will not pursue visa sponsorship for these positions.

Qualifications

Salary Range: $55,000. 00 to $105,000. 00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to th.