EMS Dispatcher

Monroe Ambulance
US - New York - Malone
November 15, 2024

EMS Dispatcher

Malone, NY (***/maps?q=347+Elm+St.+Malone+NY+USA+12953)

Description

Join our Team!Monroe Ambulance offers a family-friendly environment where you can support your local community. Here you'll find all departments work together as a team to live out our core values: quality, compassion, and integrity.

About the Opportunity

Rate of pay $17.25 - $20.25 per hour

Overnight schedule provides a $3.00 stipend on top of the pay rates listed above.

Comprehensive benefit package - including 401k with company match, paid time off, medical, dental and more!

Position Overview

This position performs a variety of skilled and semi-skilled functions in support of the dispatch center; receives and dispatches emergency and non-emergency calls. Provides Emergency Medical Dispatch (EMD) instruction and participates in the work of a dispatcher/call taker.

Work involves triaging incoming calls to determine the appropriate level of EMS assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures. Employees are expected to demonstrate extensive communications skills and to exercise considerable judgment under pressure. Work is performed under the general direction of a supervisor who is available for immediate consultation on any situation. Shift work is required.

Essential Job Functions

Answer incoming calls and extracts necessary information from callers.

Evaluates incoming calls to determine the nature and urgency of the call.

Dispatches the appropriate units (police fire, EMS)

Manage the SSMP (System Status Management Plan).

Transmits messages and information to Fire/EMS units responding to calls.

Answers routine questions or refers calls to appropriate agencies or non-Fire/EMS inquiries.

Consults supervisor on non-routine matters.

Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Remain calm and effective under heavy workloads and in emergency situations.

Exercise good judgment in emergency situations.

Obtain and act on information quickly and accurately in emergency situations.

Understand and follow oral and written instructions in the English language.

Comprehend and make inferences from written materials such as operations manuals and dispatch manuals.

Learn job-related material through oral instruction and observation, and through structured lecture and reading to effectively perform job duties.

Learn street locations, station locations, and geography of the areas served.

Work safely without presenting a direct threat to self or others.

Requirements

GED or high school diploma required, Associates degree preferred, and one (1) year of responsible full-time working experience

Must be able to pass the EMD program within 6 - 12 months of hire and maintain certification during employment.

Communicate orally in the English language with the public and co-workers in face-to-face one-on-one setting or using a telephone

Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system

Public safety experience preferred.

Other Skills/Abilities

Associates degree preferred

EMS experience preferred

Read the full job description and apply online on the recuiter's web-site

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