Manager, IT

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job purpose

BorgWarner is currently looking for a 'dynamic, results driven' individual to join as an IT Manager for our locations in Ithaca, NY, Cadillac, MI, and Northborough, MA and supports global initiatives in our shared services model. This position will be primarily located at our Ithaca, NY facility

The IT Manager is primarily responsible for overall delivery of IT services to locations of BorgWarner. The IT Manager manages customer expectations/needs and utilizes IT metrics/scorecards/reporting to communicate between the business and technical community. The IT Manager must be able to effectively work with other IT Service Teams as well as the different functional areas with the locations of their region. Works closely with site application owners and Service teams to ensure quality IT services for sites of responsibility

Key responsibilities

• Responsible for ensuring that all IT services are seamlessly delivered to clients of the organization

• Understand the business needs and communicate to the business on deliverables by being a member of the site management staff

• Plan, coordinate and manage the IT activities of a site

• Manage the IT budget and request services for IT projects and maintenance for the site. Including developing an LRP, creating and maintaining forecast, and plan for Cyber Risk and Resiliency remediation.   

• Support the regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials)

• Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sites

• Oversee the communication and feedback between the business and IT teams

• Accountable to maintain and support enterprise IT Service Catalog, Service Level Agreements and Strategy

• Support Site Scorecards reviews for sites of responsibility

• Monitor and improve KPI and customer satisfaction and feedback on IT services while aligning with the regional leads to ensure consistency

• Builds IT service relationship with customers and site management

• Ensure quality services are performed to the agreed SLA

• Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery

• Provide reports on an agreed schedule (or on request), including management and financial performance reports

• Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes

• Establishes and implements short and long-term services to customers within reasonable schedules and budgets

• Connects the business to technology

• Communicates and manages the regional, Chargeback, and Allocation model.

• Executes vendor-management - managing suppliers in/and outsourcing contracts

• Drives ITIL framework throughout IT organization including:

• Incident/problem management

• Change management

• Service Level management

• Financial management

Establish good communication and working relationship with users and other sources of support and assistance such as:

• Plant Management Team and Staff

• Business Application Owners

• Infrastructure Service Teams

• Enterprise Level Service Areas

What we're looking for

• BA/BS Computer Science or related field

• 10 years working in Information Technology including 5 years of management experience

• Experience with ITIL framework - certification is a plus

• Excellent Program/Project management skills

• Demonstrable experience of working in a Business Relationship management capacity

• Experience working with Automotive Sector/Organizations

Knowledge:

• ITIL

• Project Management Methodologies/Processes

• Root-Cause Analysis

Skills and Abilities:

• Strong communications skills needed to interface with high-level customer representatives

• Communication development for IT and Non-IT leadership

• Experienced in business case / ROI development

• Experienced in functional and technical specification design

• Strong priority setting and planning skills

• Ability to publicly represent the company and department with internal and external clients

• Ability to use own judgment and initiative in problem resolution

Work Experiences:

• Experience in implementing and executing towards a Service Management Framework in a large organization

• Comfortable presenting technical topics to business associates

• Ability to develop appropriation requests and cost justification for IT projects

Job Requirements:

• USA based - approx. 20% travel

• On site role (Ithaca, NY)

• Proficient in English

What we believe

• Inclusion-We value diversity in people, ideas, and experiences.

• Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.

• Excellence- We contribute to our developments by seeking knowledge and sharing information.

• Responsibility- We care about our local communities and the global environment.

• Collaboration- We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precau.