Sr Patient Service Representative
Company: Bon Secours Charity Medical Group
City/State: Suffern, NY
Category: Clerical/Administrative Support
Department: Bon Secours Orthopedics
Union: NO
Position: Full Time
Hours: Mon-Fri
Shift: Days
Req #: 8723
Posted Date: Aug 21, 2024
Hiring Range: $18.57 - $23.34
External Applicant link Internal Applicant link
Job Details:
Summary:
The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.
Responsibilities:
+ Assists patients in the checking in/checking out process and completing necessary paperwork.
+ Educates patients in post care instructions and their healthcare coverage responsibilities.
+ Scans medical insurance information and obtains authorizations from insurance carriers for medications or make up referrals to specialists as needed.
+ Scans lab reports, consultations, office notes, and messages for placement in appropriate charts.
+ Pulls charts for licensed practitioner or front desk staff as needed and files completed charts appropriately.
+ Forwards records to Bon Secours Charity Health or other parties as directed.
+ Assists physician in obtaining patient results and scheduling office appointments when needed.
+ Maintains inventory of medical supplies, immunizations, and equipment to request supplies in a timely manner.
+ Performs routine maintenance of medical equipment including logging daily temperatures of the refrigerator/freezer.
+ Logs all samples received with expiration dates, manufacturers, and lot numbers.
+ Records all distributed samples by patient name, date, and number of samples given.
+ Checks expiration dates on all stored medications/immunizations on a weekly basis and keeps record of all expired items that are discarded.
+ Records all injections and immunizations in medication log as well as patient chart.
+ Performs all functions as necessary for the successful implementation of the NYS immunization transmissions.
+ Handles all questions regarding the office and procedures.
+ Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager.
+ Oversees the daily schedule for the physician.
+ Understands and helps assure compliance with HIPAA.
+ Performs other duties as assigned.
Qualifications/Requirements:
Experience:
Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.
Education:
High School Diploma or equivalent required.
Licenses / Certifications.
MA or Order entry certificate preferred.
Other:
N/A
Special Requirements:
N/A
About Us:
Bon Secours Charity Medical Group
Bon Secours Charity Medical Group, part of Bon Secours Charity Health Systems (BSCHS), a regional network of more than 120 primary care physicians and specialists from a broad array of medical specialties. BSCHS, a member of WMCHealth Network, includes Good Samaritan Hospital in Suffern, NY, Bon Secours Community Hospital in Port Jervis, NY and St. Anthony Community Hospital in Warwick, NY.
Benefits:
We offer a comprehensive compensation and benefits package that includes:
+ Health Insurance
+ Dental
+ Vision
+ Retirement Savings Plan
+ Flexible Savings Account
+ Paid Time Off
+ Holidays
+ Tuition Reimbursement
External Applicant link Internal Applicant link
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