Team Member Relations Manager

Grand Sierra Resort and Casino
US - Nevada - Reno
November 17, 2024

SUMMARY

The Team Member Relations Manager is responsible for performing HR-related duties on a professional level and works closely with senior HR management in supporting the GSR team member population. This position carries out responsibilities in the following functional areas: employee relations, performance management, policy implementation, and employment law compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

Serves as the initial contact and liaison for intake and assessment of Team Member complaints.
Performs team member relations investigations and intake sessions as needed.
Conducts initial interviews and gathers information for team member relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR leadership when additional investigation is required.
Ensures HR leadership is apprised of investigations and their current status.
Follows up with all surveillance and security reports on Team Members to ensure proper documentation has been issued.
Assists HRIS with data entry and reporting as needed, including entering documentation into a Team Member's file.
Ensures compliance with all relevant laws, regulations, policies and practices.
Administers the Friendship Fund.
Provides communication and support to the benefits team to assist GSR team members with questions.
Participates in administrative staff meetings and attends other meetings and seminars as needed.
Coordinates various audits, including but not limited to: Exception Tracker, Compliance audits, discipline issued, etc.
Maintains compliance with federal and state regulations concerning employment.
Conducts exit interviews, summarizes findings, and discusses trends and concerns with senior HR management.

Helps support HR administrative operations.
Performs other related duties as required and assigned.

KNOWLEDGE/SKILLS/ABILITIES

Requires effective communication in English, both verbal and written form in a professional manner.
Establish and maintain an effective working relationship with management and team members.
Enjoys working with and assisting people.
Excellent grammar skills, organization and communication skills required
Excellent interpersonal, counseling, and negotiation skills.

Understand written and verbal commands, questions, and instructions from team members
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
Strong analytical and problem-solving skills.
Work under pressure in a fast-paced environment to complete all deadlines.
Basic math skills used when conducting audits.
Ability to maintain the highest level of confidentiality with sensitive information.
Courteous and professional etiquette.
Requires working knowledge of computer programs including: Word, Excel, Windows, & HRIS systems (AS400, Datamagine, Manager Self-Serve a plus).
Bilingual abilities preferred.

CERTIFICATES AND LICENSES

Must obtain and maintain appropriate licensing with the Nevada Gaming Board.

EDUCATION and/or EXPERIENCE

A bachelor's degree with a focus in HR is preferred.
Minimum 3 years Human Resources Management experience in employee relations is required.
Labor Relations experience a plus.

PHYSICAL DEMANDS

While performing the duties of this job, the team member is constantly sitting, frequently standing, walking, and occasionally kneeling. Reaching above and below waist level, frequently twisting at waist level. Constant use of fine hand/wrist manipulation when grasping items such as a pen, computer mouse, paper clips, and writing, typing on computer keyboard, telephone, etc., which also involves eye-hand coordination. Listening to both moderate vocal tones and occasional loud outbursts while conducting interviews and vocalizing in a normal tone of voice while interacting with team members.
Must be able to lift 10 pounds up to waist/desk level frequently, and occasionally up to 15 pounds to shoulder level, push, or pull up to 50 pounds infrequently.

WORK ENVIRONMENT

Work is generally performed indoors, in climate-controlled environment. The noise level in the work environment is usually moderate. Team Member may be exposed to odor and secondhand smoke while moving about the casino. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be flexible if needed for occasional work outside of normal business hours.

Read the full job description and apply online on the recuiter's web-site

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