Fun Quest Support Technician

Meruelo Group
US - Nevada - Reno
January 26, 2025

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

•Perform minor troubleshooting, repair, & minor part change outs (advised by management and technicians); perform preventive maintenance on all games and attractions to minimize down time. Games should be kept in a like-new condition.

•Update web based tracking system in a timely manner, as repairs and maintenance are completed.

•Communicate all game problems or arcade operational issues with Manager and technicians.

•Program the Embed system, ensure hardware operations, repair, and installation.

•Reset games and readers on an as needed basis.

•Visually inspect and replace or balance play elements in each game to keep them in working order.

•Greet each guest that has a problem or issue with a smile and good attitude and ascertain what is needed to resolve the issue in the quickest and fairest way possible to the guest.

•Answer questions regarding the location of and information about Fun Quest's facilities, games, and merchandise.

•Demonstrate use or operation of games and merchandise.

•Assist other GSR Recreation locations in set up, tear down, game moves or improving their operations.

•Manage and protect company assets including, but not limited to, equipment and systems containing sensitive or proprietary information and data.

•Maintain working relationships with all departments, company personnel and partners.

•When needed, assist with daily operations such as redemption and running attractions.

•Any other duties as required by the Manager and technicians.

KNOWLEDGE/SKILLS/ABILITIES

•Must have a history of performing each essential responsibility satisfactorily.

•Provide clear direction, instruction, and guidance to guests.

•Must be able to listen and respond to guest inquiries in a positive and professional manner.

•Must at least 18 years old.

•Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

•Attend and participate in meetings to be informed of new rules, regulations, and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department.

EDUCATION and/or EXPERIENCE

•Any combination of education, training, or experience listed that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

•While performing the duties of this job, the team member is constantly standing, kneeling, walking, reaching, twisting, grasping, lifting, listening, using computer, telephone, and speaking.

•Frequently using wrist motion, dexterity, eye-hand coordination, and writing, typing on computer keyboard.

•Must be able to lift, push, or pull up to 50 pounds; be able to stand for up to 8 hours at a time; be able to reach with hands and arms above shoulder level.

•Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, bowling and casino environment.

WORK ENVIRONMENT

•Work performed indoors. The noise level in the work environment is usually loud. Team Member may be exposed to odor and secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Read the full job description and apply online on the recuiter's web-site

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