The Dual Rate Dealer will be responsible for Observing all games, players and dealers to ensure accuracy of game and game protection, this position will also function as a dealer and maintain the standards set forth in both positions
Job Focus:
Focus is on, but not limited to the following:
Floor Supervisor
•Creating a family friendly work environment
•Always exhibiting a positive and professional attitude with team members and guests
•Protecting the assets of the company to ensure maximum profitability
•Enforcing all table game policies and procedures while ensuring excellent guest service
•Assisting in deciding when to increase or decrease betting limits on games in your section
•Applying your knowledge of dealing procedures including house rules so as to preserve the security and integrity of games
•Verifying all bankrolls from previous shifts to ensure accuracy
•Monitoring games and maintaining appropriate game pace
•Providing excellent customer service by answering questions, resolving disputes and filling requests
•Assisting in training and evaluating subordinate team members in a fair and equitable manner
•Accurately tracking player actions by noting buy-ins, length of play, win / loss and average bet
•Operating all games in accordance with gaming laws and company policies
•Verifying the accuracy of documents signed and ensuring procedures are accurately followed
•Communicating pertinent information to management in a timely and responsible manner
•Maintaining proper bankroll levels to accommodate existing or anticipated play
•Notifying management immediately of any unusual activity of play
•Creating a work environment which promotes teamwork, recognition, mutual respect and employee satisfaction
Dealer
•Always exhibiting a positive and professional attitude with all team members and guests
•Protecting the assets of the company to ensure maximum profitability
•Dealing a good paced game that adjusts with the players to ensure maximum player enjoyment and game efficiency
•Accurately dealing the games to ensure game integrity
•Maintaining the utmost professional demeanor, language and attire while dealing the game with proficiency and accuracy
•Providing exemplary service and experience in all interactions with our guests whether on the game or otherwise
•Creating a fun & memorable gaming experience
•Understanding and appreciating customer preferences, while adhering to department policies and procedures
•Creating an open and inviting environment that will entice guests to join the game
•Maintaining integrity of the games at all times while protecting the company assets
•Performing all duties as deemed necessary for the success of the department
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