Summary:
Responsible for having strong menu knowledge, conducting proper presentation of the menu, informing guests of daily specialties and wine list, make recommendations of personal favorites, take orders, deliver orders and processes payments for guests. Delivers exceptional guest service and works with bus persons as needed to care for the guests.
Essential Functions:
* Greets the guest in an upbeat and positive manner
* Enthusiastically demonstrates knowledge of wines by the glass to include variety, region and characteristics of the wine.
* Presents menus to guests and uses suggestive selling techniques to sell appetizers, soups, salads, entrees, specialty items and desserts
* Enthusiastically demonstrates knowledge of menu items, including house specials, item descriptions, ingredients and preparation techniques.
* Offers wine pairings with a food selection
* Takes beverage and food orders according to service standards
* Serves and replenishes drinks in a timely manner, offers refills or new drink when the glass is approximately half full.
* Inputs orders accurately into POS system using the Universal Seating guidelines
* Resolves guest complaints ensuring guest satisfaction and communicates situation to management
* Provides outstanding guest service expected in an upscale dining outlet throughout the dining experience
* Accepts payment for check from the guests, settles using approved method, and tenders change or receipts back to guest, ensuring all required signatures are obtained.
* Extends courteous departures as guests leave and invites them to return
* Maintains knowledge of hotel services and local activities in order to respond to guest inquiries
* Monitors and maintains cleanliness, sanitation, and organization of assigned work areas
* Ensures all food is served within health, safety, and sanitation guidelines
* Maintains knowledge and complies with all departmental policies, procedures, and service standard expectations
* Assist other employees, when needed, in instances of food running, side work, drink orders
* Performs other duties as assigned
Requirements:
Qualifications/Requirements:
* At least six months previous experience working in a full service dining venue
* preferably an upscale dining or steakhouse environment
* Experience providing high-touch guest service expected in an upscale room environment
* Knowledge of wines and liquor and wine service techniques
* Must be comfortable with self-banking
* Must be team oriented
* Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
* Previous experience exercising sound judgment when dealing with difficult guest situations
* Previous experience with point-of-sale systems, computers and calculators
* Ability to effectively communicate in English, both written and verbal
* High school diploma or equivalent preferred
* At least 21 years of age
Required Work Cards
* Alcohol Awareness
* Health
Physical Requirements
* Frequently lift, carry, push, pull or otherwise move objects weighing up to 50 lbs.
* Walking or standing up to 100% of the time, including movement on slippery and/or narrow surfaces
* Use tools or equipment requiring a high degree of dexterity 75% of the time.
* Vision, hearing, speaking and literacy (critical).
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
* Working inside in a noisy, smoky, and hot or cold environment
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.
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