Patient Care Coordinator

Optum
US - Nevada - Las Vegas
December 23, 2024

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator performs a wide variety of duties associated with patient services. This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics.

Schedule: Monday - Friday, 6:00AM - 6:00PM. Supervisor will determine schedule. (8-hour shifts)

Located: 2010 Goldring, Las Vegas, NV. 50 Travel included.

Primary Responsibilities:

Scan insurance cards, making sure that all paperwork is filled out correctly and signed
Collect co-pays and co-insurance, deductibles and balances
Keep front office and waiting room clean and stocked
Print schedules for medical assistants and physicians
Balance daily logs and money collected, posting payments when balanced
Coordinate patient check out process
Schedule radiology and give pt lab orders
Confirm all FFS eligibility for all locations and update eligibility form in EHR
Issue referrals for outside specialties
Obtain authorization for all office procedures and radiology if needed
Answer phone calls from 3 phone queues (scheduling, high priority and overflow)
Intake all demographic information for new patients
Update demographic information for existing patients
Collect insurance information
Route calls throughout the office to appropriate department
Coordinator intake consultation requests from physicians for on call physician
Float throughout all the departments throughout all the clinics
Other responsibilities as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc. )
More information can be downloaded at: /uhg. hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)
2+ years of experience working in a medical environment
1+ years of experience with knowledge of Nevada medical insurances
1+ years of EMR experience
Intermediate proficiency in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
Ability to travel 50% of the offices within the Las Vegas area

Preferred Qualifications:

1+ years of experience mentoring and training others
Bilingual in English/Spanish
Knowledge of medical terminology and anatomy
Working knowledge of EPRG and Medicare Advantage quality requirements

Soft Skills:

Strong communication and interpersonal skills, both in person and via phone

Nevada Residents Only: The hourly range for Nev.

Read the full job description and apply online on the recuiter's web-site

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