Summary: Responsible for properly performing all financial activities related to the Accounts Receivable Division of the Finance Department, in accordance with established company policies, procedures and controls.
Essential Functions:
• Receives non-casino guest service inquiries, resolving issues or directing messages to the appropriate individual.
• Provides outstanding customer service in a timely manner to both guests and fellow employees.
• Prepares billing invoices for direct billed accounts in an accurate, timely manner.
• Reconciles group folios and processes commissions and rebates as contracted.
• Researches and responds to chargebacks from credit card companies in a timely manner.
• Participate in the posting of receipts to direct billed accounts.
• Prepares check requests for guest credit balances and refunds.
• Assists management in collection of past due accounts.
• Maintains effective filing system for Accounts Receivable.
• Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Performs other duties as assigned.
Requirements:
Qualifications/Requirements:
• Previous experience performing same or similar job duties
• Previous experience in an Account Receivable department within the gaming or hospitality industry preferred
• Strong computer proficiency in LMS, Excel and Datamagine preferred
• Excellent communication, organizational, and analytical skills
• Excellent attention to detail
• Ability to read, analyze, and interpret complex documents and to respond to common inquiries or complaints/questions/concerns
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• High school diploma or equivalent
Required Work Cards
• None
Physical Requirements
• Vision and literacy (critical).
• Ability to work with a computer for an extended period of time, including fine motor skills and manual dexterity.
• Sit at desk or table (more than 75% of the time)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.
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