Associate Patient Care Coordinator

Optum
US - Nevada - Henderson
January 20, 2025

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Hours: This position is full-time (40 hours/week). Monday through Friday, an 8-hour shift between the hours of 6:00 am to 6:00pm. The supervisor will determine the schedule. May be asked to float to other offices/locations as needed.

Location: 58 North Pecos Road, Henderson, NV with travel 50% of the time.

Primary Responsibilities:

CHECK IN Responsibilities:

Scans insurance cards, making sure that all paperwork is filled out correctly and signed
Has consents signed by patients for procedures
Collects co-pays and co-insurance, deductibles, and balances
HPN eligibility for all Health Plan patients, new or follow ups. Updating eligibility form in EHR
Documents in the patient's chart when films/disks are brought to the office. Responsible for making sure the films/disk get to the correct location
Scans receipts and patient paperwork
Keeps the front office/waiting room clean and stocked
Prints schedules for MA's and Doctors
Prints out the progress notes, patient summary and any updates
Prints no show letters and tasking triage for cysto, biopsy, biopsy results, or CT/bone scan results that are no shows
Posting payments and balancing the daily logs and money collected

CHECK OUT Responsibilities:

Reads the doctor/pa orders, schedules office follow up and radiology appointments, radiology referrals. Obtains authorization if needed
Inputs referrals into the Southwest Medical portal for radiology
Tasks out for interventional radiology and gives patients proper documents to take to the radiologist with them
Moves physician schedules as needed
Requests medical records at the physician's request
Puts documents in proper batches and ensures they are counted properly
Puts labels with patient information on all documents before batching
Must clean work area daily before leaving and stock properly for the next day
Any other duties that may arise

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: /uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Read the full job description and apply online on the recuiter's web-site

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