Statewide Central Intake Worker

State of New Mexico
US - New Mexico - Albuquerque
January 7, 2025

$19.96 - $31.94 Hourly

$41,522 - $66,434 Annually

This position is a Pay Band SD

Posting Details

We are so pleased that you are interested in making an impact through our work at CYFD! The department thrives on dedicated, empathetic, and talented employees who ensure the well-being of the children and families in New Mexico by keeping them safe and healthy.

By joining CYFD, you'll work to find the best ways to support families through difficult situations using community-based prevention and intervention programs. Employees have teammates and a committed leadership team to support them every day.

We look forward to you joining us because caring for and supporting New Mexico's children and youth will take all of us. I know the department's mission is critical to improving the overall well-being of children in our state and, in turn, strengthening the future of New Mexico.

The STATEWIDE CENTRAL INTAKE OPERATES 24 HOURS A DAY, 7 DAYS A WEEK. WORK SCHEDULES MAY DIFFER THAN THE STANDARD 8 - 5 MONDAY THROUGH FRIDAY. OVERTIME MAY BE REQUIRED

THIS JOB POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE. THIS POSTING MAY BE USED TO FILL MULTIPLE POSITIONS

If we are unable to fill this position prior to January 22nd, we will take this position to the CYFD Statewide Rapid Hire event on January 23, 2024.

Why does the job exist?

This position will be responsible to receive, compose, edit and submit reports of allegations of abuse and neglect referrals for children by telephone for all counties on a statewide basis.

How does it get done?

The intake worker will receive reports of alleged child abuse and/or neglect. (40%);
The intake worker will utilize appropriate judgment in the screening process per CYFD policy and procedure and worker professional standards. (20%);
Demonstrate proficient telephone protocol. (20%);
Gather all relevant information by the caller for appropriate screening determination. (20%).

Ideal Candidate

Experience as it relates to:

Working directly with Children, Youth, and their families;
Partner with Community Service providers as it relates to Children, and Youth;
Working with Youth in a school setting;
Determining eligibility for services that might be needed for the Children, Youth and Families;
Conduct and complete assessments of safety, risks, strengths, and family needs;
Developing Safety plans for the Children, Youth and Families;
Participate in multidisciplinary meetings;
Identify, provide, and/or arrange timely assessments/evaluations/ interviews;
Conduct medical case management activities for eligible clients.

Minimum Qualification

Bachelor's Degree in Social Work, Education, Counseling, Psychology, Sociology, Criminal Justice or Family Services from an accredited college/university. Any combination of education from an accredited college or university in a related field and/or related experience totaling four (4) years may substitute for the required education and experience.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent

AND

4 years of experience

OR

High School Diploma or Equivalent

4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification

2 years of experience Associate's degree or higher in any field

4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification

0 years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Pre-employment background investigation is required and is conditional pending results.

Working Conditions

Work is performed in an office setting with extensive exposure to regular periods of video display terminal and keyboard usage and phone usage. Travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints. The Statewide Central Intake operates 24 hours a day, 7 days a week.

Supplemental Information

Benefits:

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Agency Contact Information: Andrea D. Silva, ***. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

Read the full job description and apply online on the recuiter's web-site

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