Overview:
At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.
Responsibilities:
The Guest Services Director ensures that our patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.
• Responsible for the patient/resident satisfaction scores and response rates that result from the customer satisfaction survey within the nursing center
• Collect data and report it to the Quality Improvement Committee on patient/resident satisfaction and customer service activity within the nursing center.
• Resolve patient/residents' concerns working with nursing center staff.
• Train all new and existing staff in the Genesis approach to customer service and the benefits and value of involvement in Guest Services.
• Manage the patient/customer discharge follow-up process.
• Ensure successful transition of new patients/residents into nursing center within 48 hours of admission.
• Confirm that all required patient/customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date.
• Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.
Qualifications:
Bachelor's degree or higher is preferred. Two (2) years full-time experience in customer service/hospitality is preferred.
Benefits:
• Variable compensation plans
• Tuition, Travel, and Wireless Service Discounts
• Employee Assistance Program to support mental health
• Employee Foundation to financially assist through unforeseen hardships
• Diverse, Equitable, and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.
• Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off We also offer several voluntary insurances, such as:
• Pet Insurance
• Term and Whole Life Insurance
• Short-term Disability
• Hospital Indemnity
• Personal Accident
• Critical Illness
• Cancer Coverage Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
Posted Salary Range:
USD $19.00 - USD $19.00 /Hr.
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