Community Manager- Resort at Sandia/Via Vista Apartments

Position:Community Manager (Via Vista/Resort at Sandia)

Category:Exempt - Salary

Supervisor:Community Manager

Hours:Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours).

PhysicalDemands:Light (occasional up to 25 pounds) - Climb stairs, stoop, kneel, crouch, reach, handle, etc.

Drug Screens:Pre-employment, post injury, reasonable suspicion, and possible random screens.

At New Earth Residential we believe in the power of community.

Ever dreamed of being a Mayor? Now's your opportunity! As the Community Manager of a New Earth Residential Community, you'll play a key role in managing all aspects of the property-from welcoming new residents and approving leases to analyzing market trends. As the community's leader, you'll have the responsibility of keeping the property well-maintained, properly staffed, and profitable. But don't worry-you'll have a great time while doing it! Join one of our communities and enjoy the journey!

Highlighted Employee Benefits:

• Offering mentor program for all team members
• Compensation package including monthly and quarterly bonuses
• Health, vision, dental and life insurance
• 401k benefits
• 20% rent discount
• Biannual team celebrations
• PTO accurals starting at 15 days a year
• Virtual and on-site trainings monthly

• To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Regional Manager/District Manager/Vice-President.
• The Community Manager supports the Regional Manager/District Manager and supervises all community associates.

• A minimum of two (2) years of experience as an on-site Community Manager in multi-family property management
• Strong leasing and marketing background as well as superior customer service
• Demonstrated proficiency in Outlook, Excel, Word, and internet. Software experience, preferred
• Community budgeting, preferred

• Skilled in assessing and meeting common area and amenity needs, with a keen eye for detail and dedication to community upkeep.
• Capable of setting priorities independently, managing time efficiently, and delivering on objectives and projects.
• Adaptable in responding to unexpected issues and managing shifting priorities in a dynamic environment.
• Excellent verbal and written communication, strong organizational abilities, and a collaborative approach with on-site staff, residents, supervisors, corporate associates, and vendors.
• Proficient in English communication, comprehension, speaking, and reading; bilingual candidates are highly encouraged to apply.

1. Standards Responsibilities:

• Welcome prospects and residents with exceptional customer service, using a friendly, consistent greeting.
• Energize and motivate the on-site team with a daily check-in.
• Conduct daily meetings with the Service Supervisor to stay aligned on priorities.
• Post and ensure all community income is accurately recorded.
• Maintain active social media presence with at least three weekly Instagram and Facebook posts.
• Keep all Internet Listing Services (ILS) updated to maximize visibility.
• Update Resman with notices, move-ins, leases, traffic, and availability to ensure accuracy.
• Walk and inspect make-ready units to guarantee readiness for new residents.
• Lease apartments and follow up with new move-ins to confirm resident satisfaction.
• Refresh market surveys regularly to stay competitive.
• Update mileage logs and approve payroll hours for all team members.
• Walk the grounds with landscapers to ensure exceptional curb appeal.
• Stay informed on market trends by regularly shopping competitors.
• Review and approve lease files for accuracy.
• Respond promptly to emergency situations and complete incident reports when necessary.

1. Community Inspections and Quality Assurance Review

• Conducts routine inspections throughout the apartment community to ensure high standards are maintained.

1. Financial Performance
   • Manages revenue collection and addresses delinquent accounts efficiently.
   • Provides recommendations for scheduled rent adjustments to optimize community revenue.
   • Oversees accounts receivable and accounts payable processes.
   • Supports the budgeting process to help ensure financial goals are met.

1. Building Community:
   • Work closely with your Program Coordinator to spread the word by distributing and displaying our latest monthly Urban Village Newsletter throughout the community.
   • Engage with residents, fueling excitement about upcoming events and fostering a strong sense of community participation.
2. Enhancing Environments:
   • Champion the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment.
   • Roll up your sleeves and join us at our annual Impact Day, where we tackle community enhancement projects together.
3. Channeling Resources:
   • Forge connections with vendors and potential partners, establishing communication channels to support our community's needs.
   • Keep your Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations.
4. Building Leaders:
   • Educate residents about the program and inspire their involvement as resident facilitators, empowering them to take on leadership roles.
   • Guide interested residents through the sign-up process, nurturing the next generation of community leaders.