Patient Care Coordinator

Optum
US - New Jersey - Vineland
November 18, 2024

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group).
Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut.
Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best.
Join a dynamic health care organization and discover the meaning behind Caring.
Connecting.
Growing together.

Optum Urgent Care has an immediate opening for a friendly, patient focused and detailed oriented Patient Care Coordinator to join our team.
Patient Care Coordinator is responsible for the completion of set processes and protocols.
Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes.
Supports the teams in meeting financial, clinical and service goals.

Working Hours:
Office is open seven days a week.
This role would consist of a 36- hour work week, consisting of 3 - 12-hour shifts between the hours of 7:
45 am to 8:
30 pm.
The schedule will be determined by the supervisor upon hire.
May be asked to float to other clinics as needed

Location:
301 South Main Road, Vineland, NJ 08360

Primary Responsibilities:

Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient insurance cards
Accurate and complete occupational medicine registration workflow
File and maintain medical records
Consistently correct registration work queue errors
Confirms and schedule appointments
Answer telephone calls promptly and courteously
Perform referral documentation promptly
Working daily in the claims edit work queue and referrals work queue to correct registration errors for submission to insurance companies
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Comfortable working in high pace environment
Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Notify clinical staff of schedule changes as they occur
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
Perform other related duties and assignments as required
Organize and maintains medical records
All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Co.

Read the full job description and apply online on the recuiter's web-site

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