ITAM Principal Consultant

Job Summary

The IT Asset Management (ITAM) Principal Consultant's role is to work with SHI's customers to assist them in understanding and managing their Software and Hardware Environment. The position will be customer-facing to lead, influence and guide SHI customers in their ITAM journey with the aim to maximize the adoption of ITAM services by SHI.

Additionally, the ITAM Principal Consultant will periodically support internal projects set by the Director of ITAM Consulting Services to assist in building the brand awareness of the ITAM team and SHI and to impart industry experience and knowledge to help improve the overall services and tools used by the ITAM group to ensure SHI delivers a world-class ITAM service.

The ITAM Principal Consultant can be home office based or office based from either Austin TX, Somerset NJ, Paris France, or Milton Keynes UK offices. The position reports to the Director-ITAM Consulting Services.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees all 6,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive in our offices or yours.

Responsibilities

Include but not limited to:

• Have excellent ITAM knowledge and work as part of a team
• Advocate SHI Services to SHI Account Executives and their customers
• Engage Sales, Licensing, Customers, and Software Manufacturers to help customers collect, organize, and manage customers' licensed software assets
• Engage with other SHI departments in order to collaborate in the delivery of integrated services
• Lead and deliver ITAM Consulting Services
• Collaborate with customers to solicit, collect, and analyze information about customers' ITAM environments in order to assess process maturity and make appropriate recommendations for work practices
• Author and deliver ITAM related best practice workshops and assessments to SHI staff and SHI customers, including but not limited to Foundation Value Workshops, Product Value Assessments, Audit Readiness/Response, Process Maturity Assessments, and ITAM Planning Workshops
• Provide consultation on key ITAM governance issues, ITAM operations, and tool selection and implementation where appropriate
• Engage with the ITAM group management team in growing the ITAM group business
• Build internal business processes to improve the ITAM group operational delivery standards
• Work with the ITAM technical and development teams in enhancing the current tools used by the group and help in investigating new tools where required
• Define and complete large scale and complex ITAM Services to cost, timescale, and quality following applicable standards and procedures
• Prepare and present ITAM deliverables to customers
• Communicate accurate and relevant conclusions to customers across the entire lifecycle of a SAM project, including producing and presenting analytical results and assuring projects get closed to the satisfaction of all parties
• Assist the ITAM Lead Consultant in creating and updating internal Standard Operating Procedures (SOPs)
• Participate and lead peer reviews to oversee the ITAM Analysts and Consultants, as well as secondary review to the ITAM Administrator activities, while ensuring the process and quality standards are maintained for all ITAM deliverables
• Engage with the ITAM governance board and take the lead in ITAM sub-committees in order to create and document specifications that will improve existing services, as well as create new ones
• Participate with specialist knowledge in responding to Requests for Proposals (RFPs) as well as confirming SOW requirements, as required by Solution Consultants
• Identify additional upsell opportunities within existing ITAM customers
• Participate alongside ITAM Solutions Consultants in pre-sales activities to advise customers and inform of SHI's ITAM capabilities
• Attend, support, and represent SHI at conferences and events
• Regularly present at industry events, SHI Summits, and Webinars
• Ensure all ITAM projects are conducted professionally, ethically, and in a manner consistent with SHI standards
• Keep up to date with industry trends and new ITAM services requirements
• Execute all ITAM Principal Consultant tasks according to the project plans of all assigned customer engagements
• Adhere and work to the internal process standards as defined and updated by management
• Collect and manage ITAM-related information from SHI, customers, and software manufacturers
• Research and understand different publishers' product user rights, license allowances, and contractual entitlements for software products and manufacturers
• Prepare and present ITAM deliverables to customers
• Participate in customer communications across the entire lifecycle of an ITAM project; this includes presenting intermediate and final results and assuring projects are conducted and closed to the satisfaction of all parties
• Coordinate with service delivery teams in order to communicate project status and ensure project milestones are being met
• Other activities, as defined by ITAM management to successfully deliver ITAM consulting activities to customers
• Support, coach, and mentor ITAM Analysts and Consultants

Qualifications

• Bachelor's degree or relevant work experience required
• 10 years of experience within the IT Asset Management field
• 10 years of experience delivering ITAM solutions to global enterprise customers
• Purchasing & deployment experience
• IT infrastructure lifecycle support experience
• Experience in eTelligent, Mavenlink, and other ITAM service tools

Required Skills

• Strong entrepreneurial spirit and a desire and willingness to do whatever it takes
• Client-oriented, professional services mindset
• Ability to manage several projects simultaneously
• Exceptional research skills and the ability to manage details
• Exceptional analytical skills
• Exceptional written and verbal communication skills
• Exceptional organization and time management skills
• Ability to think outside the box
• Ability to stay self-motivated and self-directed
• Willingness to adapt to changing business and technical priorities
• Ability to work in a fast-paced, high-performance team environment
• Experience as a Principal Consultant in ITAM in a similar or same field
• Ability to manage multiple projects
• Ability to create high-quality documentation with precision
• Willingness to travel as needed
• Ability to work with deadlines