ASSOULINE Customer Experience Representative

Indigo Books and Music
US - New Jersey - Short Hills
October 27, 2024

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in our Short Hills, New Jersey store

WHO WE ARE

We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning.

We play by the following rules:

We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU'LL DO

Be the brand ambassador in our luxury, specialty book shop
Act as the point of contact for corporate and gifting sales in addition to sourcing new opportunities
Create a warm and welcoming environment in our store
Attend product training sessions monthly and quarterly
Train other staff members on ASSOULINE product knowledge
Process transactions for sales, returns and exchanges within the shop
Interact with designers, decorators and other home decor customers and provide suggestions to curate a collection of offerings for potential clients
Provide input to buying team on assortment
Attend book fairs and other off-site sales opportunities

Qualifications

Experience in specialty retail or a retail service role, luxury experience highly desired, previous experience in home design or interior decorating a plus
Knowledge of specialty books or print business is highly preferred but not required
Preferred candidates will have 2-3 years of sales experience in a one-on-one retail environment
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Must be available to work a flexible schedule including days, evenings, weekends, holidays, late nights and early mornings
This position requires candidates be available during peak holiday times to meet the needs of our customers

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo. ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Read the full job description and apply online on the recuiter's web-site

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