Regional Device Support Specialist South Jersey

Novocure
US - New Jersey - Princeton
January 13, 2025

Description:

The Regional Device Support Specialist (RDSS) is a key position within the US Business Unit. The primary role of this position is to support commercial and clinical trial oncology patients utilizing the Tumor Treating Fields (TTFields) device over an assigned region in the US. The RDSS serves as a technical expert on the device that delivers TTFields and is the primary interface for the patient and caregiver.

This is a full-time, exempt, field based position reporting to the Regional Manager, Device Support Specialist. Ideal candidates will be located in the Southern New Jersey or Greater Philadelphia Metropolitan areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Support and honor our "Patient Forward" mission

Adhere to timelines and guidelines for conducting patient interactions

Travel to patient homes and to physician offices, often on short notice

Conduct regular, in-home patient visits and provide the following:

TTFields education and treatment initiation as well as enhanced training sessions for new patients

Technical analysis and troubleshooting of patient equipment, replacing components as necessary through a defined procedure

Monthly follow up visits and data collection with in-depth analysis in the form of verbal and written communication

Serve as technical representative to assigned medical centers

Provide patient support by phone or in person as necessary, often on short notice, including beyond normal business hours and potentially weekends and holidays

Work independently within an assigned regional territory while collaborating with cross-functional team members

Must be flexible to accommodate the needs of the business

Complete ongoing assessments that demonstrate learning and adoption of training material

Managing administrative tasks including but not limited to: expense reporting, documentation in customer relationship management system, equipment inventory management, home office supplies/logistics (as applicable), ongoing trainings, assessments, and other regulatory tasks

Adhere to proper administration, maintenance, and cleanliness guidelines for fleet vehicle

QUALIFICATIONS/KNOWLEDGE:

Bachelor's degree, certification in allied health, or relevant work experience preferred

Patient care experience preferred

Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, manipulating computer files, following test and troubleshooting procedures (experience with Concur and SAP a benefit)

Must have a valid driver's license

Commercial air travel required

Amount of travel required within assigned territory could be up to 80%

Travel outside assigned territory, including occasional overnight stays, may also be required

Primary residence must be within assigned territory

Assigned territory subject to change

Attendance at company meetings both in and out of assigned territory required

OTHER:

Ability to lift up to 50 pounds

Ability to drive long distances

Equal Opportunity Employer, including disability/veterans.

ABOUT NOVOCURE:

Ourvision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forwardmission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forwardvalues
• innovation
• focus
• drive
• courage
• trust
• empathy
• LI-REMOTE
• LI-BH1

Read the full job description and apply online on the recuiter's web-site

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